Job Description

Ready to shape the future of work?

At Genpact, we don't just adapt to change--we drive it. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, tech-driven environment, love solving real-world problems, and want to be part of a team that's shaping the future, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of Senior Associate - Salesforce Admin Role
About the Role:

As a Salesforce Administrator, you'll play a vital role at GENPACT. We are looking for a proactive individual who will be the first point of contact for any queries faced by the internal Sales Teams across the globe. The role requires strong understanding of the Salesforce platform and willing to learn other tools as needed. The Salesforce Administrator should be comfortable liaising with Sales Teams and enjoy learning new business processes to translate them into technical solutions.
Responsibilities:
This is a varied, business-facing role with the following responsibilities:

Hands on Salesforce Administrator skills and products knowledge such as Sales Cloud, Service cloud, CPQ. Data management to improve Salesforce data quality, implementing rules and automation as needed. Create and manage Reports and Dashboards to provide insights into business performance. Handle Sales Teams queries, provide appropriate solutions and alternatives within the time limits, follow up to ensure resolution. Escalate queries to the appropriate internal teams (Risk, CIP, Tech Teams etc) and implement fixes in a timely manner. Collaborate with different teams at all levels to gather requirements and implement solutions. Training Sales Teams and creating training materials / SOPs. A desire to implement best practice solutions Stay up to date with Salesforce updates and best practices.
Minimum Qualifications:

Bachelor's degree in information technology, Computer Science, or a related field.

Preferred skills:

Proven experience as a Salesforce Administrator, with a deep understanding of the Salesforce platform and its capabilities. Salesforce Administrator certification is highly preferred. Strong understanding of CRM systems and best practices. Excellent problem-solving skills and attention to detail. Strong communication and organizational skills, with the ability to collaborate effectively with various departments. Ability to liaise with stakeholders at all levels Must be flexible in shift timings and be able to work with changing priorities and be able to manage time with multitasking. Knowledge in MS Office would be an advantage.
Soft Skills:

Communication Skills: Ability to communicate effectively with users and stakeholders, translating technical concepts into understandable terms. Organizational Skills: Strong organizational skills to manage multiple tasks, projects, and user requests efficiently. Problem-Solving: Aptitude for troubleshooting issues and finding innovative solutions within the Salesforce platform. Attention to Detail: Keen attention to detail to ensure accuracy in customization, data management, and reporting. Time Management: Ability to prioritize tasks and manage time effectively, especially when dealing with multiple user requests and projects.
Why join Genpact?

Be a transformation leader - Work at the cutting edge of AI, automation, and digital innovation Make an impact - Drive change for global enterprises and solve business challenges that matter Accelerate your career - Get hands-on experience, mentorship, and continuous learning opportunities Work with the best - Join 140,000+ bold thinkers and problem-solvers who push boundaries every day Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the tech shapers and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation. Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

JobSenior Associate


Primary LocationIndia-Bangalore


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingJan 12, 2026, 7:06:29 AM


Unposting DateFeb 11, 2026, 12:29:00 PM


Master Skills ListOperations


Job CategoryFull Time