Job Description

Ready to build the future with AI

At Genpact, we

don't

just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're

leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how

we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying

cutting-edge

AI solutions, and want to push the boundaries of what's

possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and

cutting-edge

solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

We are inviting applications for the role of

SA, Inside Sales - Customer Support

In this role, you will

be responsible for

Customer support on Email, Phone & Chat with Inside Sales Team on fulfilment of requests based on Customer e Commerce Platform.

Responsibilities

Manage login credentials (Username/Password)

Create Accounts

Order Management

Missing Revision/Revision Checklist

Order/Quote Entry - Database, Electronic

charting

and paper services

Account management

Update Tail information

Address Changes

System ID update

Contact information update

Manage subscriptions/services

Software Conversions

Reinstating services

Setting up STR (Invoice preference options)

Cancelling services

Send renewal emails

Sort and follow up on returned mail for revisions and invoices

Liaison support for finance

Channels Supported:

Email/Chat

System Experience desired:

SAP Hybris

Oracle ERP

Qualifications we

seek

in you!

Minimum qualifications

Bachelor's degree in finance, Commerce,

Engineering,

or related field

Curiosity is

a must

. Questioning the controls and evaluating the efficacy of its effectiveness is key to bring in best outcome for the project

Experience in Supply chain domain

Preferred qualifications

Helpdesk/ Customer Support / Contact Center Experts

Excellent communication and

problem solving

skills

Ability to work effectively in a team and independently

Advanced MS-Office Skills

Why join Genpact

Lead AI-first transformation - Build and scale AI solutions that redefine industries

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race,

color

, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobSenior Associate

Primary LocationIndia-Kolkata

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJul 31, 2025, 7:21:22 AM

Unposting DateAug 30, 2025, 1:29:00 PM

Master Skills ListOperations

Job CategoryFull Time