Job Description

Genpact (NYSE: G) is a global professional services and solutions firm delivering outcomes that shape the future. Our 125,000+ people across 30+ countries are driven by our innate curiosity, entrepreneurial agility, and desire to create lasting value for

clients

.

Powered by our purpose - the relentless pursuit of a world that works better for people - we serve and transform leading enterprises, including the Fortune Global 500, with our deep business and industry knowledge, digital operations services, and

expertise

in data, technology, and AI.

Inviting applications for the role of

Senior Associate - Banking - Financial Crime & Fraud Prevention!

R

esponsibilities for this role include, but are not limited to, reviewing and

eliminating potential fraud risks emanating from banking transactions (credit card, loans,

deposits

and payments activity). This requires logical thinking and problem-solving skills with common sense to approach fraud reviews in order to mitigate fraud impacts to the financial institution and their customers. Other responsibilities include participating in and creating projects and reports as needed, both ad hoc and otherwise.

Responsibilities

Investigate suspicious activity and abnormal customer behavior stemming from alerts generated from

the fraud

detection systems and controls. This includes out of pattern card

spend

or anomalous account activities.

Perform a reasonable investigation on alerts using all tools available to decision a review

in a timely manner

per designated SLA's

Sufficiently document the steps taken during the review and decision rationale, along with supporting documentation used in the review

Complete understanding of policy and procedures and familiarity with fraud investigation and case management tools

Take

appropriate action

to

identify

and help minimize the risk posed by fraud patterns and trends

Adaptability to learn new processes, concepts and skills and an eye for detail

Consistently achieve/exceed quality standards for investigations

Participate in ad hoc projects/assignments as necessary

Client interactions via training, conference calls, emails, etc.

Qualifications

Minimum qualifications

Graduate: Any Stream

Experience with Microsoft Office/ Google suite

Preferred qualifications

Required relevant experience working on Fraud Detection/Mitigation for financial institutions

Working knowledge of Claims/Disputes/Chargeback will be an advantage

Excellent

communication skills (English) and an ability to compose a grammatically correct,

concise

and

accurate

written response

Good

interpersonal skills, with the ability to communicate transactional issues correctly and clearly to both internal and external customers

Basic knowledge of Banking Industry & Regulatory Environment including but not limited to Regulations CC, D, E & Z and Red Flags Rule, FCRA, etc.

Ability to articulate research findings and detail them out as per need

Ability to

maintain

high levels

of confidentiality and data security standards

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws.

Genpact is committed to building a dynamic work environment that values respect and integrity, customer focus, and innovation.

Get to know us at

www.genpact.com

and

on

X

, Facebook, LinkedIn, and YouTube.

Furthermore, please do note that Genpact does not charge fees to process job applications and applicants

are not required to

pay to

participate

in our hiring process in any other way. Examples of such

scams

include

purchasing

a 'starter kit,' paying to apply, or

purchasing

equipment or training.

JobSenior Associate

Primary LocationIndia-Gurugram

ScheduleFull-time

Education LevelBachelor's / Graduation / Equivalent

Job PostingJun 25, 2025, 5:49:03 AM

Unposting DateOngoing

Master Skills ListOperations

Job CategoryFull Time