Job Description

Ready to build the future with AI?

At Genpact, we don't just keep up with technology--we set the pace. AI and digital innovation are redefining industries, and we're leading the charge. Genpact's AI Gigafactory, our industry-first accelerator, is an example of how we're scaling advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. From large-scale models to agentic AI, our breakthrough solutions tackle companies' most complex challenges.

If you thrive in a fast-moving,

innovation

-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what's possible, this is your moment.

Genpact (NYSE: G) is an advanced technology services and solutions company that delivers lasting value for leading enterprises globally. Through our deep business knowledge, operational excellence, and cutting-edge solutions - we help companies across industries get ahead and stay ahead. Powered by curiosity, courage, and innovation, our teams implement data, technology, and AI to create tomorrow, today. Get to know us at genpact.com and on LinkedIn, X, YouTube, and Facebook.

Inviting applications for the role of

Senior Associate - Frauds!

In this role, you will be responsible for investigating suspicious activity and behavior that could pose a risk to

client's customers

.

Responsibilities

Thorough research

of

account for identification of red flags and taking appropriate steps as per set protocols.

Communicate with other departments regarding the case as per procedures laid down via email.

Accurately annotate each case investigation to banking tools

in order to

correctly capture the details of the case.

Conduct research, work independently and make complex investigations decisions with little or no guidance within the ambit of workflow/procedure.

Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.

Consistently achieve/exceed quality standards for investigations Agent

is

expected

be

up to date on latest fraud modus operandi that are currently trending in the market.

Take appropriate action to identify and help minimize the risk posed by fraud patterns and trends.

Follow SOP and consistently achieve/exceed quality standards for investigations.

Participate in ad hoc projects/assignments as necessary.

Mentor new joiners with their doubts / clarifications.

Perform quality evaluation of new hires

Qualifications we seek in you!

Minimum qualifications

High School Graduate or Equivalent.

Bachelor's Degree (Preferred)

Experience in Fraud Detection / Backend Ops.

Experience in transaction analysis

Prior experience in Fraud Detection is preferred.

Preferred qualifications/Skills

Adaptability to learn new processes, concepts and skills and an eye for detail.

Keen attention to detail

& risk

identification.

Good communication both written and verbal English skills.

Ability to compose a grammatically correct,

concise

and accurate written response.

Analytical & problem-solving skills.

Basic knowledge of Banking Industry & Regulatory Environment.

Ability to effectively manage

time, and

individually prioritize multiple tasks of competing priority.

Ability to maintain high levels of confidentiality and data security standards.

Understanding of

Microsoft Office, including Outlook, Word, and Excel. Knowledge of Fraud Detection tools would be an added advantage.

Why join Genpact?

Lead AI-first transformation - Build and scale AI solutions that redefine industries

Make an impact - Drive change for global enterprises and solve business challenges that matter

Accelerate your career--Gain hands-on experience, world-class training, mentorship, and AI certifications to advance your skills

Grow with the best - Learn from top engineers, data scientists, and AI experts in a dynamic, fast-moving workplace

Committed to ethical AI - Work in an environment where governance, transparency, and security are at the core of everything we build

Thrive in a values-driven culture - Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.

Let's build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.

JobSenior Associate


Primary LocationIndia-Gurugram


ScheduleFull-time


Education LevelBachelor's / Graduation / Equivalent


Job PostingDec 11, 2025, 3:49:45 AM


Unposting DateOngoing


Master Skills ListOperations


Job CategoryFull Time