Job Description

Job Title:

Customer Resolution Executive

Location:

Noida (On-site, Immediate Joiners Preferred)

About Visit Health

Visit Health is a pioneering health-tech platform founded by BITS Pilani alumni. Since 2016, we've transformed from a telemedicine provider into a comprehensive wellness ecosystem connecting doctors, insurers, and millions of Indian families. We offer services ranging from preventive health to OPD benefits -- empowering both individuals and corporates.

Serving over 5 million users and partnering with 2,500+ corporations, we are reimagining healthcare delivery across India.

Role Overview

We are looking for dynamic and empathetic Customer Resolution Executives to join our high-impact support team. This role goes beyond frontline support -- you will handle escalated issues and ensure effective end-to-end resolution for complex customer concerns. You will collaborate with cross-functional teams to deliver timely and satisfactory solutions and act as the voice of the customer within the organization.

Key Responsibilities

Take ownership of escalated customer concerns received via call, chat, and email.

Conduct thorough root-cause analysis of escalations to ensure permanent resolutions.

Coordinate with internal teams (Operations, Tech, Medical, and Product) for resolution of high-impact cases.

Follow-up on unresolved issues and ensure timely closure within committed TATs (Turnaround Times).

Maintain detailed documentation of cases, resolutions, and escalation patterns.

Track recurring issues and flag them to relevant teams for systemic fixes.

Contribute to customer satisfaction (CSAT) and Net Promoter Score (NPS) improvement through excellent resolution management.

Manage irate and high-value customers with empathy, professionalism, and patience.

Provide feedback to enhance knowledge base, SOPs, and customer support processes.

Must-Haves

1-3 years of experience in customer service or escalation handling (preferably in Healthcare, Banking, Insurance, Telecom, or other high-touch services).

Fluent in English and Hindi (Kannada is a plus).

Excellent written and verbal communication skills.

Strong problem-solving, emotional intelligence, and conflict-resolution abilities.

Ability to multitask in a fast-paced environment and manage competing priorities.

Proficiency in using support tools such as Zendesk, Freshdesk, CRM systems, or internal ticketing tools.

Graduate in any discipline OR final-year undergraduate student available full-time.

Immediate availability to work from our Noida office.

Why Join Us?

Be a part of a fast-scaling health-tech company redefining healthcare access in India.

Work with passionate teams across domains in a collaborative and mission-driven environment.

Enjoy a culture that values wellness, performance, and growth

Job Types: Full-time, Permanent, Fresher

Pay: ?30,000.00 - ?35,000.00 per month

Benefits:

Health insurance Paid sick time Provident Fund
Schedule:

Day shift Rotational shift
Application Question(s):

Do you speak English? Do you have an experience in the Resolution/Escalation ? Total how many years of experience you have in Customer Support?
Work Location: In person

Speak with the employer

+91 9220440231