Job Description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited ("MFSL") and Axis Bank Limited.


Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.


Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

Career Opportunities

Position

Assistant Manager - Customer Care

No. of Positions

1

Department

Operations

Function

Customer Care

Location

Gurgaon - HO

Key Responsibilities:

U Resolution of Queries:


? Resolve all escalated (largely CEO escalations) complaints from Agent Advisor & Customers within the defined Service Level Agreement's


? Ensure adherence to documented processes, procedures and controls


? Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved


? Ensure follow up with customers / Agents to ensure complete satisfaction


? Publish MIS and Dashboards



U

Data Analysis:

? Help in Root cause analysis of Queries / Complaints received


? Strictly follow the Escalation Matrix

Measure of Success:

? Customer satisfaction scores


? Agent satisfaction scores


? TAT of Customer/Agent query resolution as per defined SLA


? 100% compliance to standards.

Desired qualifications and experience:

? Graduate with 2-3 years' experience in Operations / Customer Care


? The applicant should have Good English & Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers

Knowledge and skills required:

? Customer centricity


? Good communication skills


? Basic computer skills

State

Home Office

Branch

Gurugram -90C

Department

Operations

Function

Operations - Customer Service

Posted On

04-Dec-2025