Job Description

About Axis Max Life

Axis Max Life Insurance Limited, formerly known as Max Life Insurance Company Ltd., is a joint venture between Max Financial Services Limited ("MFSL") and Axis Bank Limited.


Axis Max Life Insurance offers comprehensive protection and long-term savings life insurance solutions through its multi-channel distribution, including agency and third-party distribution partners. It has built its operations over two decades through a need-based sales process, a customer-centric approach to engagement and service delivery, and a well-trained human capital.


Axis Max Life has been consistently ranked among the best workplaces by the GPTW Institute, reflecting its commitment to creating a positive and empowering work environment.

#ComeAsYouAre LGBTQIA+ and PwD candidates of all ages are encouraged to apply

The Incumbent would be responsible for managing email backend vertical along with team of executives. The primary role is to ensure timely and accurate resolutions shared with customers on email and call. Problem understanding and solving by way of designing process and implement tech solves. Key Responsibilities: Resolution of Queries: Resolve all escalated complaints from Agent Advisor & Customers within the defined Service Level Agreement's. Ensure adherence to documented processes, procedures and controls. Liaise with other support units in Home Office (such as Operations, Products, Actuaries, Finance, Admin, IT) to ensure that all local queries/complaints are resolved. Ensure follow up with customers / Agents to ensure complete satisfaction. Publish MIS and Dashboards. Data Analysis: Help in Root cause analysis of Queries / Complaints received Strictly follow the Escalation Matrix Measure of Success: Customer satisfaction scores. Agent satisfaction scores. TAT of Customer/Agent query resolution as per defined SLA. 100 compliance to standards. Desired qualifications and experience: Graduate with 1-2 years' experience in Operations / Customer Care. The applicant should have Good English & Hindi speaking skills, a keen interest in the Internet and strong working knowledge of computers Knowledge and skills required: Customer centricity Good communication skills Basic computer skills

State

Home Office

Branch

Gurugram -90C

Department

Operations

Function

Operations - Customer Service

Posted On

10-Dec-2025