Job Description

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We are looking for a skilled Dynamics 365 CRM Developer to join our CRM team within the Experience & Platform group. In this role, you'll develop and maintain the firm's enterprise Dynamics 365 Sales Hub, which powers business development activities across the organization.
The CRM platform is a core part of our growth strategy and is tightly integrated not only with tools like Marketo, Seismic, LinkedIn Sales Navigator, and DQ Global, but also with our engagement delivery and financial systems. CRM data flows downstream into SQL via Azure Synapse for enterprise reporting and analytics. The team also uses Power Apps to extend the platform and streamline workflows across the firm.
This role is ideal for a hands-on developer who can configure, extend, and troubleshoot the platform through custom development, integrations, and automation--while working within an Agile development framework.
Your Day-to-Day May Include:
Develop, configure, and customize the Dynamics 365 Sales Hub platform
Design and implement custom plugins, workflows, and Power Automate flows
Extend functionality using Power Apps (canvas or embedded) and JavaScript/HTML web resources
Troubleshoot and maintain integrations with GTM and firmwide systems, including: Marketo, Seismic, DQ Global, LinkedIn Sales Navigator, Engagement delivery and financial systems
Monitor and extend Azure Synapse for CRM-to-SQL data sync
Write FetchXML queries and use Web API for data manipulation
Collaborate with business and platform teams to translate requirements into scalable solutions
Participate in Agile ceremonies, UAT cycles, and DevOps-driven release management
Track development tasks, bugs, and enhancements using Azure DevOps
Skills:
You Have the Following Technical Skills and Qualifications:
Bachelor's degree in Information Technology or a related field
3-5+ years of experience developing in Dynamics 365 Sales Hub
Strong experience with:
o Custom plugin development using C#
o Power Platform (Power Automate, Power Apps)
o JavaScript, HTML, and web resource customization
o Proficiency in SQL and relational database design; ability to write complex queries
Experience integrating CRM with other systems (e.g., marketing automation, financial/ERP, DQ Global, etc.)
Experience in Report Authoring tools like Power BI and SSRS
Working knowledge of Azure Synapse, Azure Data Factory, or ETL pipelines
Experience in Agile development environments using Azure DevOps
Strong problem-solving skills and ability to work cross-functionally
Preferred Qualifications
o Microsoft certifications in Power Platform or Dynamics 365
o Familiarity with enterprise-scale B2B or professional services CRM implementations
About Company:
'Grant Thornton INDUS' comprises GT U.S. Shared Services Center India Pvt Ltd and Grant Thornton U.S. Knowledge and Capability Center India Pvt Ltd. Grant Thornton INDUS is the shared services center supporting the operations of Grant Thornton LLP, the U.S. member firm of Grant Thornton International Ltd. Established in 2012, Grant Thornton INDUS employs professionals across a wide range of disciplines including Tax, Audit, Advisory, and other operational functions. What sets us apart isn't just what we do - it's how we do it. We support and enable the firm's purpose of making business more personal and building trust into every result. We're collaborators - obsessed with quality and ready for anything - who understand the value of strong relationships. Our professionals are well integrated to seamlessly support the U.S. engagement teams, help increase Grant Thornton's access to a wide talent pool, and improve operational efficiencies. Empowered people, bold leadership, and distinctive client service are imbibed in the culture at Grant Thornton INDUS. We are a transparent, competitive, and excellence-driven firm that offers an opportunity to be part of something significant. In addition, professionals at Grant Thornton INDUS serve communities in India through inspirational and generous services to give back to the communities they work in. Grant Thornton INDUS has its offices in two locations in India - Bengaluru and Kolkata