Job Description

Job Title: Senior Associate Central Group Desk Support
Location: Gurugram
Experience: 4 8 Years (Aviation Experience Preferred)
Job Type: Full-Time Job Overview:
We are hiring a Senior Associate to manage airline group bookings and support the sales team. The role involves handling group reservation requests, sharing fare quotes, and coordinating with internal and external stakeholders to ensure smooth group travel operations. Key Responsibilities:
Handle group booking requests via calls, emails, and booking systems
Provide group fare quotes and negotiate with customers
Coordinate with Sales & Marketing for promotions and group offers
Manage customer accounts, follow-ups, and documentation
Support customers with booking changes, cancellations, and travel issues
Maintain strong customer relationships
Achieve daily and monthly KPIs and SLAs
Track industry trends and competitor offerings Required Skills:
Knowledge of GDS/airline reservation systems
Understanding of airline reservations and ticketing
Good communication and negotiation skills
Strong problem-solving and analytical abilities
Proficiency in MS Office Education & Experience:
Bachelor's degree (Business, Sales, Marketing, or related field)
3 4 years of experience in sales or sales support (aviation preferred)
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Skills Required