Job Description

About the role

I deliver high quality technical and behavioral training to our Colleague Engagement Centre Associates and Senior Associates; helping them build confidence and capability, and enabling them to efficiently and effectively respond to the needs of our UK & ROI colleagues.

You will be responsible for

Following our Business Code of Conduct and always acting with integrity and due diligence and have these specific risk responsibilities:

Ensuring I understand our Core Purpose and the role I play in delivering this Role modelling the Tesco values and leading by example in what I do and how I behave

- Delivering first class quality training to all delegates - ensuring all colleagues achieve the required standard of knowledge to perform in role

Ensuring my own knowledge of training content is always up to date across all business areas I support

- Identifying opportunities to improve our training content and approach and feeding back to the Lead - Trainer and Manager - CEC Operational Support

Evaluating and measuring my own effectiveness as a trainer through feedback and quality surveys Successfully balancing the equally important messages of technical and behavioural training for delegates: what you do and how you do it Adapting my style to suit training groups and individuals and get the best out of delegates Sharing feedback on delegates to recognise success and support consistency of approach with ongoing coaching and capability building Proactively supporting the operation during quieter training periods, maintaining first hand experience of contact handling Supporting Senior Associate and Lead operational colleagues to refine their coaching skills Understanding the part I play in delivering our key metrics and performance measures Delivering all relevant KPIs consistently and to agreed quality and standards Delivering my own personal objectives, preparing for and participating fully in everyday and structured conversations with my colleagues and manager Taking ownership of any issues and using my knowledge and behavioural skills to engage, understand, action and deliver with confidence Continually developing my skills to be the best I can be in my role

You will need

Planning & Organising

Communicating and working in a team environment

Basic Microsoft Office e.g. Outlook email Training Delivery

Excellent verbal and written communication in English

Motivating & inspiring people

Coaching, Training Skills and Presentation

Focus on learning and development

Relationship building.

Whats in it for you?

At Tesco, we are committed to providing the best for you.

As a result, our colleagues enjoy a unique, differentiated, market- competitive reward package, based on the current industry practices, for all the work they put into serving our customers, communities and planet a little better every day.

Our Tesco Rewards framework consists of pillars - Fixed Pay, Incentives, and Benefits.

Total Rewards offered at Tesco is determined by four principles - simple, fair, competitive, and sustainable.

Salary

- Your fixed pay is the guaranteed pay as per your contract of employment.

Performance Bonus

- Opportunity to earn additional compensation bonus based on performance, paid annually

Leave & Time-off

- Colleagues are entitled to 30 days of leave (18 days of Earned Leave, 12 days of Casual/Sick Leave) and 10 national and festival holidays, as per the company's policy.

Making Retirement Tension-FreeSalary

- In addition to Statutory retirement beneets, Tesco enables colleagues to participate in voluntary programmes like NPS and VPF.

Health is Wealth

- Tesco promotes programmes that support a culture of health and wellness including insurance for colleagues and their family. Our medical insurance provides coverage for dependents including parents or in-laws.

Mental Wellbeing

- We offer mental health support through self-help tools, community groups, ally networks, face-to-face counselling, and more for both colleagues and dependents.

Financial Wellbeing

- Through our financial literacy partner, we offer one-to-one financial coaching at discounted rates, as well as salary advances on earned wages upon request.

Save As You Earn (SAYE)

- Our SAYE programme allows colleagues to transition from being employees to Tesco shareholders through a structured 3-year savings plan.

Physical Wellbeing

- Our green campus promotes physical wellbeing with facilities that include a cricket pitch, football field, badminton and volleyball courts, along with indoor games, encouraging a healthier lifestyle.

About Us

At Tesco, inclusion is at the heart of everything we do. We believe in treating everyone fairly and with respect, valuing individuality and uniqueness to create a true sense of belonging. Diversity and inclusion are deeply embedded in our values--we treat people how they want to be treated. Our goal is for all colleagues to feel they can be themselves at work, and we are committed to helping them thrive. Across the Tesco group, we are building an inclusive workplace that actively celebrates the cultures, personalities, and preferences of our colleagues, who in turn contribute to the success of our business and reflect the diversity of the communities we serve.

At Tesco Bengaluru, we are proud to be a Disability Confident Committed Employer, highlighting our commitment to creating a supportive environment for individuals with disabilities. We are dedicated to offering equal opportunities for all candidates and encourage applicants with disabilities to apply. Our recruitment process is fully accessible, and we are happy to provide reasonable adjustments during interviews. If you need any accommodations to participate in the recruitment process, please let us know. We are here to ensure that everyone has the chance to succeed.

We also believe in fostering a work environment where you can excel both professionally and personally. Our hybrid model allows you to work flexibly--spend 60% of your week collaborating in person with colleagues at our office locations or local sites, and the rest of the time working remotely. We understand that everyone's life journey is unique, whether you are starting your career, pursuing passions, or navigating life changes, and we are here to support you. Flexibility is a core part of our culture, and we encourage open conversations about how we can best accommodate your needs, so talk to us throughout your application process on the support required.