Job Description

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.
We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.
Are you curious about being part of our growth stor?y while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.
Job Summary
Iron Mountain is seeking a highly communicative and detail-oriented Onboarding Specialist to join our Client Onboarding team. In this role, you will be responsible for ensuring a smooth and positive onboarding experience for new clients through direct and frequent verbal interaction. This role is critical, as you will serve as the primary point of contact for new clients throughout their onboarding journey, guiding them and resolving issues with a clear, professional phone presence.
What You'll Do (Responsibilities)
In this role, you will:
Own the Client Journey: Serve as the primary point of contact, conducting thorough phone calls to explain procedures, answer questions, and provide guidance to new clients for each case.
Collaborate and Ensure Accuracy: Collaborate with internal teams to meet all onboarding requirements efficiently, accurately placing orders, and capturing all necessary details to avoid errors.
Maintain Process Compliance: Document all client interactions, accurately update onboarding progress in the system, and proactively communicate solutions for potential challenges or roadblocks.
What You'll Bring (Skills & Qualifications)
The ideal candidate will have:
One (1) or more years of experience in a client-facing role, such as onboarding or customer service.
Strong knowledge of communication best practices, including exceptional verbal skills with a clear, friendly, and professional phone presence.
Proven ability in problem-solving and detail management to manage multiple onboarding cases simultaneously, place orders accurately, and consistently follow up as per process timelines.
Familiarity with systems like Salesforce and SKP (if applicable - please clarify what SKP stands for if it is a mandatory system for the role).
Category: Customer Support

Skills Required