Job Description

Job Purpose
Job Purpose
The TMS Support Specialist provides technical and operational support to users of the Translation Management System (TMS) to ensure the effective and uninterrupted execution of translation workflows. The role is responsible for responding to user support tickets, proactively identifying and resolving common technical issues, and correcting workflow automation errors to maintain system stability. The specialist collaborates with team members to manage workload distribution, provides guidance on technical queries, and ensures timely escalation and resolution of complex issues through coordination with Global Language Technology Delivery Account Leads and other relevant departments. This position plays a key role in maintaining the efficiency, reliability, and overall performance of the TMS environment.
About Product & Technology
Product & Technology plays a pivotal role in aligning the organization with its strategic objectives and enhancing shareholder value. Product & Technology is responsible for establishing unified standards and governance practices throughout the company. Additionally, we oversee the development and maintenance of core applications essential for the seamless operation of various functions across the organization. We are committed to driving and executing future roadmaps that are in line with the overall strategic direction of RWS.
With a global reach, Product & Technology provides support services to over 7500 end users worldwide. We take pride in managing the information security operation and safeguarding all our assets. Our core functions encompass Enterprise & Technical Architecture, Network & Voice, Infrastructure, Service Delivery, Service Operations, Data & Analytics, Security & Quality Compliance, Transformation, Application Development, Enterprise Platforms, With a dedicated team of over 500 staff, Product & Technology ensures a strong presence across all regions, enabling efficient and effective support to our global operations.
Job Overview
Key Responsibilities
Provide technical support, configuration, and client setup within the Translation Management System (TMS).
Perform basic configuration tasks independently, including managing user access, updating translation workflows, and modifying cost details.
Support senior Application Specialists in gathering requirements, configuring, and testing new or existing client setups.
Prioritize and manage tasks based on the impact of system issues or the complexity of new requirements.
Maintain and update project documentation, ensuring all changes are communicated to relevant teams.
Provide regular status updates to users through support cases and clear written or verbal communication.
Collaborate effectively with RWS teams across functions and actively participate in meetings.
Identify and implement process improvements to increase efficiency, automate manual steps, and enhance workflow quality.
Skills and Experience

• Incident / ticket management system experience (Salesforce, ServiceNow, BMC, etc...)
• Basic knowledge of hardware, networking and Microsoft Windows Operating Systems
• Basic knowledge of encoding and Windows file system
• Basic knowledge of SQL, HTML and XML
• Intermediate level knowledge of Microsoft Office
• Knowledge of localization processes will be preferred
• Previous CAT (Computer Aided Technology) Tool experience will be preferred
• Scripting, Macros or programming skills (C#, Python, .Net Framework) will be preferred

Life at RWS
Life at RWS - If you like the idea of working with smart people who are passionate about growing the value of ideas, data and content by making sure organizations are understood, then you'll love life at RWS.
Our purpose is to unlock global understanding. This means our work fundamentally recognizes the value of every language and culture. So, we celebrate difference, we are inclusive and believe that diversity makes us strong. We want every employee to grow as an individual and excel in their career.
In return, we expect all our people to live by the values that unite us: to partner, putting clients fist and winning together, to pioneer, innovating fearlessly and leading with vision and courage, to progress, aiming high and growing through actions and to deliver, owning the outcome and building trust with our colleagues and clients.
RWS embraces DEI and promotes equal opportunity, we are an Equal Opportunity Employer and prohibit discrimination and harassment of any kind. RWS is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RWS are based on business needs, job requirements and individual qualifications, without regard to race, religion, nationality, ethnicity, sex, age, disability, or sexual orientation. RWS will not tolerate discrimination based on any of these characteristics.
RWS Values
Get the 3Ps right - Partner, Pioneer, Progress - and well Deliver together as RWS.
Recruitment Agencies: RWS Holdings PLC does not accept agency resumes. Please do not forward any unsolicited resumes to any RWS employees. Any unsolicited resume received will be treated as the property of RWS and Terms & Conditions associated with the use of such resume will be considered null and void.

Skills Required