Job Description

Senior Assistant Vice PresidentEXL/SAVP/1355406


Global TechnologyNoida
Posted On
18 Aug 2025
End Date
02 Oct 2025
Required Experience
12 - 18 Years



Basic Section
Number Of Positions


1


Band


D2


Band Name


Senior Assistant Vice President


Cost Code


G070501


Campus/Non Campus


NON CAMPUS


Employment Type


Permanent


Requisition Type


Backfill


Max CTC


4000000.0000 - 5000000.0000


Complexity Level


Not Applicable


Work Type


Hybrid - Working Partly From Home And Partly From Office


Organisational
Group


Enabling


Sub Group


Global Technology


Organization


Global Technology


LOB


Global Technology


SBU


Technology Operations


Country


India


City


Noida


Center


Noida - Centre 59




Skills
Skill


RELATIONSHIP MANAGEMENT


PROJECT MANAGEMENT


BUSINESS ANALYSIS


SERVICE DELIVERY MANAGEMENT


Minimum Qualification


B.TECH/B.E


Certification


No data available

Job Title:

Sr AVP, Technology Service Delivery

Location:

Noida,

Department:

Global Technology

Reports To:

VP, Technology Service Delivery

Position Overview:

The SAVP of Technology Service Delivery is responsible for leading the delivery of technology services and solutions across

Banking and Capital Mkts.

clients. This role involves managing a team of professionals to ensure that technology services meet the business's strategic objectives, are delivered on time, within budget, and to the highest quality standards. He will collaborate with cross-functional teams to enhance service delivery processes, drive innovation, and ensure the reliability and efficiency of technology services.

Key Responsibilities:

Strategic Leadership:

+ Develop and implement a comprehensive technology service delivery strategy aligned with the company's business goals and broader Technology Strategy.

Service Delivery Management:

+ Oversee the planning, implementation, and tracking of technology services and solutions.
+ Ensure the timely and cost-effective delivery of technology services to meet business requirements.
+ Develop and monitor performance metrics to measure service delivery effectiveness and efficiency.

Innovation and Improvement:

+ Drive innovation by identifying emerging technologies and trends that can enhance service delivery.
+ Continuously evaluate and improve service delivery processes and methodologies.
+

Team Management and Development:

+ Lead, mentor, and develop a high-performing technology service delivery team.
+ Foster a culture of continuous improvement, collaboration, and innovation within the team.

Stakeholder Collaboration:

+ Work closely with business leaders, IT teams, and other stakeholders to understand requirements and deliver appropriate technology solutions.
+ Serve as the primary point of contact for technology service delivery issues and escalate as necessary.

Quality Assurance and Risk Management:

+ Establish and enforce service quality standards and best practices.
+ Identify and mitigate risks associated with technology service delivery.
+ Ensure compliance with industry regulations and company policies.

Budget and Resource Management:

+ Manage the technology service delivery budget, ensuring cost-effective resource allocation and utilization.
+ Optimize resource planning and management to support current and future technology needs.

Qualifications:

Bachelor's degree in Information Technology, Computer Science, or a related field; Master's degree preferred. Minimum of 10 years of experience in technology service delivery, with at least 5 years in a leadership role. Strong understanding of IT service management (ITSM) frameworks and methodologies. Proven experience in managing large-scale technology projects and service delivery teams. Excellent leadership, communication, and interpersonal skills. Ability to work collaboratively with cross-functional teams and manage multiple priorities in a fast-paced environment. Strong problem-solving and decision-making abilities. Experience with budget management and resource allocation.

Preferred Skills:

Certification in ITIL, PMP, or similar service delivery and project management methodologies. Experience in Banking / Financial / Insurance Industry is a plus. Knowledge of Banking Technology or platforms
Workflow
Workflow Type


L&S-DA-Consulting