Job Description

Senior Assistant Vice PresidentEXL/SAVP/1352204


Quality ExcellenceNoida
Posted On
18 Jul 2025
End Date
01 Sep 2025
Required Experience
16 - 23 Years



Basic Section
Number Of Positions


1


Band


D2


Band Name


Senior Assistant Vice President


Cost Code


D003451


Campus/Non Campus


NON CAMPUS


Employment Type


Permanent


Requisition Type


New


Max CTC


3000000.0000 - 4500000.0000


Complexity Level


Not Applicable


Work Type


Hybrid - Working Partly From Home And Partly From Office


Organisational
Group


Enabling


Sub Group


Quality Excellence


Organization


Quality Excellence


LOB


Quality Excellence


SBU


Quality Excellence


Country


India


City


Noida


Center


Noida - Centre 59




Skills
Skill


LEAN


SIX SIGMA BLACK BELT


PROGRAM MANAGEMENT


TRANSITION MANAGEMENT


QUALITY ASSURANCE


DATA ANALYSIS


STAKEHOLDER MANAGEMENT


CLIENT COLABORATION


Minimum Qualification


PG


Certification


No data available


Build a strong quality control with process understanding and measurement to deliver high performance and client agreed KPIs with a positive customer experience. Analyze business processes and assist in identifying problems and mitigating plans for quality improvement. Responsible for quality assurance across all processes, identify and execution of projects; governance of processes & reporting, driving standardization across all clients. Be well informed on the developments in process improvement programs and contribute in implementing business strategy for positive customer experience. Business development and solution in select areas; support in RFP, RFI responses from quality perspective. You will be responsible for set up and functioning of quality compliance at client level to meet business, internal and ISO certification requirements. Facilitate the sharing of best practices from within and outside the organization and implement them Planning and managing budget and resource allocation for the assigned vertical

Technical Skills

Excellent working knowledge of MS Office Possess in-depth knowledge and skill of Six Sigma, Lean methodology (Minimum BB Trained resource) Proficient with flowcharts / process design / mapping Quality knowledge to solve a range of problems

Process Specific Skills

Knowledge of Insurance P&C industry domain - BO and Voice Knowledge of quality assurance Working knowledge of Transaction Monitoring Project management skills and ability to lead in a continually challenging environment

Soft Skills

Functional

Operational planning and process management to effectively plan, prioritize and execute everyday QC operations Knowledge of quality, process improvements, etc. Consulting mindset

Leadership

Strategic focus and strong business acumen Demonstrates a global mindset Demonstrates an agile, analytical approach and thought process Team management experience

General

Conformance to policies / compliances with auditing skills Ability to coach and give feedback on an ongoing basis Interviewing skills Strong written and verbal communication Skills. Works at keeping the team strong and motivated: boost team morale and productivity
Workflow
Workflow Type


Back Office