Job Description

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Position Title, Responsibility Level
AVP- Conversational AI Delivery Lead
Function
Digital Transformation
Reports to
SAVP - Digital CX CoE
Permanent/ Temporary
Permanent
Span of Control
Individual Role
Location
Any Where in India
Basic Function
We are looking for a Conversational AI Delivery Lead who has 12+ Years of experience in inspiring and leading technical teams and delivering scalable complex technical solutions.
Technical Delivery Lead should be responsible to deliver engaging and valuable conversational AI solutions for our clients in various domains like Insurance, Healthcare, Travel, Utilities etc., across the globe.
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• Should have experience in managing mid to large teams of Conversational AI Teams which includes developers, designers, project managers, analysts etc. for Various Projects
• Lead the ideation, technical development, and Delivery of Conversational AI Projects
• Address internal and external technical risks, issues and dependencies, even when ownership lies outside the team. Escalate appropriately. Partner with project managers, especially when timelines could be impacted
• Have worked on AI/ML Projects and understand Conversational AI Platforms like AWS Lex and Google Dialog Flow
• Partner with Technology, Operations, Finance, and other internal and external departments to ensure support as needed for identified projects
• Partner with cross-functional (Presales, solutioning, design, analysts) project teams
• Liaison with Solutions Team to Validate the Solution Design
• Manage Internal and External Stakeholders
• Should be able to handle multiple projects across various verticals
• Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time
• Strong Knowledge on Cloud Contact Center Platforms like Genesys and Amazon Connect
• Work With Resource Management Group to form the project go to teams for each client
• Establish a trusted and strategic advisor relationship to help drive continued value of our products and services from the inception of the deal till successful delivery
• Should be able to define and delivery the success criteria for conversational AI projects in agreement with clients
• Act as a Client Engagement Manager
• Should know how Procurement process works from Quote to PO
• Suggest improvements to delivery processes based on new technologies, tools and methodologies

Essential Functions

• Self-motivated, team player, action and results oriented.
• Process driven and conceptual thinking
• Change Management skills
• Innovative thinker
• Quick and agile learner
• Working across cultures with sensitivity, partnering, driving with a focus on business impact
• Good problem solving and organization skills
• Excellent oral and written communication skills
• Past developer background is a plus

Primary Internal Interactions

• Senior Business Leadership
• Service Delivery Managers
• Digital transformation team
• ISG Team
• Legal and Procurement
• Resource Management Group

Primary External Interactions

• Client Teams - especially Client Business & Technology Teams.
• External Vendors -Product & Services Vendors/Partners, Industry/Business forums