Job Description

Your IT Future, Delivered.

Senior Application Support Specialist

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With a global team of 5600+ IT professionals, DHL IT Services connects people and keeps the global economy running by continuously innovating and creating sustainable digital solutions. We work beyond global borders and push boundaries across all dimensions of logistics. You can leave your mark shaping the technology backbone of the biggest logistics company of the world. All our offices have earned #GreatPlaceToWork certification, reflecting our commitment to exceptional employee experiences.

Digitalization. Simply delivered.

At IT Services, we are passionate about technology. Our DGF SameDay US team is continuously expanding. No matter your level of Senior Application Support Specialist proficiency, you can always grow within our diverse environment.
#DHL #DHLITServices #GreatPlace

Grow together.

Provides 2nd level support and problem-solving expertise concerning complex technical issues of application, infrastructure, data processing, tools etc. to ensure that a robust, maintainable, high-quality, standards-compliant business applications software environment is developed and maintained. Ensures that all agreed targets, SLA and Metrics are met
Demonstrate ownership of assigned events and incidents through to restoration and collaborate with other support teams within the organization and external suppliers. Maintains quality standards and policies. Identifies opportunities for improvement. Liaises with the development team to overcome known problems and fulfil user.

Ready to embark on the journey? Here's what we are looking for:

As an Application Support Specialist, having proficient knowledge in MEAN Stack is a must. Very good knowledge of Cloud hosting in OpenShift, Containerization and CI/CD will also be an integral part of this role.
Requirements:


Bachelor's or master's degree in computer science

6 + years of experience in application support

Strong communication and interpersonal skills

Proficiency in Open-Source MEAN stack

Familiarity with containerization technologies (Docker, Kubernetes)

Strong experience with continuous integration and continuous deployment practices and tools like Git Actions, Jenkins etc..

Strong knowledge of handling production incidents, troubleshooting & resolving issues within SLA, providing solution to the problem tickets and managing changes

Familiarity with ITIL Practices, DevOps Tools, Cloud Certifications is a plus

You should work independently, prioritize and organize your tasks under time and workload pressure.


You can expect cross-region collaboration with teams around the globe, thus being advanced in spoken and written English will be certainly useful.

An array of benefits for you:

Hybrid work arrangements to balance in-office collaboration and home flexibility. Annual Leave: 42 days off apart from Public / National Holidays. Medical Insurance: Self + Spouse + 2 children. An option to opt for Voluntary Parental Insurance (Parents / Parent -in-laws) at a nominal premium covering pre existing disease. * In House training programs: professional and technical training certifications.