Job Description

At Pearson, we're committed to a world that's always learning and to our talented team who makes it all possible. We are bold thinkers and standout innovators who motivate each other to explore new frontiers in an environment that supports and inspires us to always be better. By pushing the boundaries of technology - and each other to surpass these boundaries - we create seeds of learning that become the catalyst for the world's innovations, personal and global, large and small.

Pearson is seeking highly motivated individuals with a sound technical background to join our Technical Operations team. We take continuous learning to heart. We value positive energy, clear communication, and are committed to building an inclusive environment for people from every background. We look forward to hearing from you.

Responsibilities

Monitoring Integration servers proactively identify potential issues before they happen

Be responsible for critical applications and take Ownership of Incidents and Service Requests raised by the customer.

Understand the impact of system issues using a combination of system knowledge and technical skills

Collaborate with colleagues and other internal teams to provide the best possible experience. Adhere to established quality standards.

Advanced troubleshooting techniques will be required. Typically, this would involve recreating reported scenarios and determining a root cause for concerns and fixing the same

Troubleshoot or escalate issues as appropriate, in a timely manner ensuring clear and effective communication throughout the cycle of support, providing end-user assistance where required until the issue has been resolved.

Work collaboratively, handle multiple priorities, and demonstrate sound judgment within established policies and guidelines.

Monitor the availability, performance and throughput of supported IT applications.

As required, provide timely communication to users on the status of their service requests and incidents.

Gate keeper for new code transition into production, including review of Java, ESQL and SQL code against standards, and adequate technical documentation for transition into service

Be part of an out of hours on-call support rota as required. Active out of hours support on month end periods is expected.

Ability to communicate technical information in a clear and understandable manner to non-technical stakeholders.

Willingness to learn new technologies and maintain industry knowledge.

Open to new ideas and change initiatives, with an ability to modify the current approach in the face of new demands.

Strong problem-solving techniques to understand and resolve incidents

Good attitude that will allow the team to perform better, work as a team player

Qualifications

• Ideal candidate of 5-8 years of IT experience and hand on experience in any one of the essential skills

Technical Qualifications:

Able to support complex ESB processes and identify areas of optimization

Played ESB support/development role for data-warehousing, data-migration & reporting

Experienced in testing, debugging and performance tuning of ESB / ETL processes

Expert SQL, incl stored procedures, analytical SQL and query tuning

Understanding of data modelling and logical / physical database design

Essential technical skills / tools:

IBM Integration BUS / App Connect / Informatica / Spring Boot (Integration) / Mulesoft

IBM Advance MQ (including Managed File Transfer)

Relational Database - Oracle, SQL Server ..etc

Linux / Unix command line and shell scripting

Desirable

IIB / WMB / Informatica 9.x / 10.x / Mulesoft certification

Familiar in Java, Unix/Python Shell Scripting

ETL experience like Informatica Power Centre, IDQ

Experience in Source Control tool like Subversion, Bitbucket

Experience in cloud environments like AWS, Google

Experience in Administration of IBM Integration BUS, MQ & MFT

Job: TECHNOLOGY

Organization: Corporate Strategy & Technology

Schedule: FULL_TIME

Req ID: 8457