Job Description

:

Role Summary

We are seeking a detail-oriented and proactive Application Support Engineer with 4-6 years of experience in software testing and application support. The ideal candidate will have a strong grasp application support methodologies and the ability to manage incidents in a production environment. This role requires excellent communication skills and the ability to collaborate across cross-functional teams to ensure software quality and operational stability.

Main responsibilities

Analyse requirement specifications and create comprehensive test cases. Execute manual and/or automated tests to validate application functionality. Identify, document, and track defects using JIRA. Collaborate with developers and product managers to clarify requirements and resolve issues. Perform regression testing and ensure readiness for release. Monitor and respond to incidents and service requests in a timely manner. Perform root cause analysis and escalate issues when necessary. Coordinate with vendor support and internal teams to ensure resolution. Maintain support documentation and contribute to knowledge base updates. Ensure application uptime and performance through proactive monitoring and checks.

Experience and Skills

4-6 years of experience in application support roles Experience working in cross-functional teams with developers, product managers, and support teams. Strong understanding of software development life cycle (SDLC) and QA methodologies. Familiarity with support ticketing systems and SLA-based operations. Experience in working on Selenium, Web Driver, JIRA, API and Mobile app testing Analytical and problem-solving skills for incident diagnosis and resolution. Excellent communication and collaboration skills.

Qualifications:

What qualifications will make you successful for this role?

(fill in - what are the qualifications that are required for this role? Also consider adjacent qualifications and experience. Emphasize how qualifications will support success: "Qualifications for Your Success" or "Key Qualifications for Thriving")

Let us learn about you! Apply today.

You must submit an online application to be considered for any position with us. This position will be posted until filled.

About Our Company:

Looking to make an IMPACT with your career?

When you are thinking about joining a new team, culture matters. At Schneider Electric, our values and behaviors are the foundation for creating a great culture to support business success. We believe that our IMPACT values - Inclusion, Mastery, Purpose, Action, Curiosity, Teamwork - starts with us.


IMPACT is also your invitation to join Schneider Electric where you can contribute to turning sustainability ambition into actions, no matter what role you play. It is a call to connect your career with the ambition of achieving a more resilient, efficient, and sustainable world.


We are looking for IMPACT Makers; exceptional people who turn sustainability ambitions into actions at the intersection of automation, electrification, and digitization. We celebrate IMPACT Makers and believe everyone has the potential to be one.


Become an IMPACT Maker with Schneider Electric - apply today!


EUR36 billion global revenue

+13% organic growth

150 000+ employees in 100+ countries

#1 on the Global 100 World's most sustainable corporations



You must submit an online application to be considered for any position with us. This position will be posted until filled. Schneider Electric aspires to be the most inclusive and caring company in the world, by providing equitable opportunities to everyone, everywhere, and ensuring all employees feel uniquely valued and safe to contribute their best. We mirror the diversity of the communities in which we operate, and 'inclusion' is one of our core values. We believe our differences make us stronger as a company and as individuals and we are committed to championing inclusivity in everything we do.

At Schneider Electric, we uphold the highest standards of ethics and compliance, and we believe that trust is a foundational value. Our Trust Charter is our Code of Conduct and demonstrates our commitment to ethics, safety, sustainability, quality and cybersecurity, underpinning every aspect of our business and our willingness to behave and respond respectfully and in good faith to all our stakeholders. You can find out more about our Trust Charter here



Schneider Electric is an Equal Opportunity Employer. It is our policy to provide equal employment and advancement opportunities in the areas of recruiting, hiring, training, transferring, and promoting all qualified individuals regardless of race, religion, color, gender, disability, national origin, ancestry, age, military status, sexual orientation, marital status, or any other legally protected characteristic or conduct.