Job Description

About Delta Air Lines
About the Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2024, Delta was recognized by Fortune with a No. 11 placement on Fortune's Top 50 Most Admired Companies list. The company's strong management and commitment to providing elevated experiences and premium products also secured a No. 1 ranking out of the eight airlines on the list. Delta landed on TIME's inaugural list of the "World's Best Companies," coming in at No. 12 - the only U.S. airline in the top 155. TIME's award is based on three criteria: employee satisfaction, revenue growth and sustainability.
Delta's people-first culture continues to be recognized, earning the airline a spot on Fortune's 100 Best Companies to Work For list for the fifth year. Delta is the only airline included on the 2024 list.
Additionally, Delta earned a coveted spot, on Fast Company's list of the Most Innovative Companies, climbing from its No. 8 spot in 2023 to No. 2 in the travel category. The airline was recognized for its Wi-Fi revolution that is working to ensure the future of travel is connected.
About the Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovation-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives.

Primary Functions:

• Gather and transform large sets of raw data into well-built integrated data assets using SQL, AWS Glue or other emerging technologies.
• Recommend, build, and monitor robust and extensible data models that capture the business performance from a customer experience lens.
• Identify and execute data quality testing along critical check points and surface data drift or data anomalies.
• Maintain a high standard for accuracy of data and build automated processes to catch issues proactively and report.
• Be the expert in critical customer experience data assets and maintain a catalog for reference.
• Lean into developing visualizations in Tableau and occasionally support data science teams with exploratory data analysis and KPI development.
• Validate and performance-tune complex SQL queries.
• Train team members on SQL, AWS, and Tableau best practices

WHAT YOU NEED TO SUCCEED (MINIMUM QUALIFICATIONS)

• Bachelors degree in computer science, data science, engineering or related field 4+ years of relevant work experience required.
• Expert in SQL, strong experience in Python, and data processing tools such as Glue (or SAS)
• Proficient with Tableau and advanced data visualization
• High attention to detail, solution-oriented and capable of meeting or exceeding deadlines in a fast-paced environment
• Embraces diverse people, thinking, and styles
• Consistently makes safety and security, of self and others, the priority

WHAT WILL GIVE YOU A COMPETITIVE EDGE (PREFERRED QUALIFICATIONS)

• Advanced knowledge of AWS analytics toolkit (e.g., Redshift, Sagemaker, Lambda etc.)
• Working knowledge of statistical/machine learning tools (e.g., R, scikit-learn)
• Prior experience with Delta or other airline or Hospitality data a plus
• Self-motivated and take pride in building great products for key stakeholders.
• Resourceful in finding the data and tools you need to get the job done.
• Not afraid to ask for help when you need it or help teammates when they need a boost.

Skills Required