Job Description

Senior Analyst- Data Support L2
Location : Gurgaon (India), Bangalore (India), Monterrey (Mexico), Barcelona (Spain)
Key Responsibilities

• Provides supports to Offer Data ecosystem end users (all timezones) via servicenow tickets within standara SLA and at the right quality.

• Accountable to communicate & resolve any queries/requests related to Offer Data.

• Keep users updated with oncoming new functionalities & enhancements on Offer Data Platforms ( PIM,DAM,BSL,ODQ, RDM) via training & Yammer communications.

• Document, maintains & updates Online Knowledge base pages with the current functionalities of offer data platforms.

Qualifications
Mandatory Skills/Requirement: * Is familiar with Support process working.

• Strong troubleshooting and analytical skills: Can identify issues and risks, analyze and understand underlying causes, and devise appropriate action plans.
• Able to communicate efficiently by listening and sharing information with internal and external customers.
• Advanced Excel
• Should be adaptive to flexible work timings / roster shifts

Good to have Skills: * Knowledge on PIM, DAM, BSL, ODQ.

• Basic SQL and MS-Access skills.

Qualification:
Bachelors (Graduation) degree from a recognized university with CGPA
6 (on 10)