Job Description

Job Title: Senior Analyst - Workforce Planning - Pune - 5+ Years
Location: Pune
Summary:
As a Senior Analyst - Workforce Planning, you will play a critical role in driving forecasting accuracy, workforce optimization, and resource planning to support business objectives. This role requires strong analytical expertise, hands-on experience with workforce management and forecasting models, and the ability to collaborate with cross-functional stakeholders to ensure operational excellence.
Your Future Employer:
Join a global leader in insurance, risk management, and consulting services. Be part of a dynamic, purpose-driven organization that values innovation, collaboration, and data-driven decision-making to deliver exceptional outcomes for clients worldwide.
Responsibilities

• Forecasting & Analysis: Develop, maintain, and enhance accurate forecasting models to predict workload, staffing, and resource requirements.
• Data Analysis: Analyze historical data, trends, and business drivers to generate actionable workforce insights.
• Workforce Planning: Partner with stakeholders to design and execute workforce strategies aligned with business goals.
• Real-time Management: Monitor staffing plans and make adjustments based on real-time data and changing business needs.
• Reporting & Metrics: Prepare and present detailed workforce performance reports, forecasting accuracy, and key operational metrics.
• KPI Management: Identify and track key performance indicators (KPIs) against service level agreements (SLAs) and performance targets.
• Process Improvement: Identify opportunities for process enhancement and implement best practices to improve efficiency and effectiveness.
• Automation & Optimization: Lead initiatives to automate and streamline workforce management and forecasting processes.

Requirements

• Graduate degree required.
• Minimum 5+ years of experience in workforce management with a strong focus on forecasting and analytics.
• Proven experience in developing and implementing forecasting models in a corporate environment.
• Strong analytical and problem-solving skills.
• Excellent written and verbal communication skills.
• Ability to manage multiple priorities and work under tight timelines with minimal supervision.

What is in it for you?

• Opportunity to lead operations for a global insurance process.
• Collaborative and growth-oriented workplace.
• Competitive salary and employee benefits.
• Exposure to international operations and global client management.

Reach Us:

• Interested candidates can apply by sending their resume to - tanu@crescendogroup.in

Disclaimer:
Crescendo Global specializes in Senior to C-level niche recruitment. We are passionate about empowering job seekers and employers with an engaging, memorable job search and leadership hiring experience. Crescendo Global does not discriminate on the basis of race, religion, color, origin, gender, sexual orientation, age, marital status, veteran status, or disability status.
Note: We receive a large volume of applications daily, so it may be difficult to respond to each candidate individually. If you do not hear back from us within one week, please assume your profile has not been shortlisted. Your patience is highly appreciated.
Scam Alert: Scammers may misuse Crescendo Global's name for fake job offers. We never ask for money, purchases, or system upgrades. Verify all opportunities at and report fraud immediately. Stay alert!
Keywords: Insurance Process, BFSI, International Operations, Team Leadership, Process Management, Attrition Control, Shrinkage Management, Transition, Onboarding, Rotational Shifts, Assistant Manager Insurance,

Skills Required