Job Description

About MUFG Global Service (MGS)
MUFG Bank, Ltd. is Japan's premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank's parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.The Group aims to be the world's most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG's shares trade on the Tokyo, Nagoya, and New York stock exchanges.For more informat

About Us:
MUFG Bank, Ltd. is Japans premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Banks parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing. The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.
MUFG Global Service Private Limited:
Established in 2020, MUFG Global Service Private Limited (MGS) is 100% subsidiary of MUFG having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia Pacific.
About the Role:
Position Title:Client ServiceDesk
Corporate Title: Senior Analyst
Reporting to:Supervisor
Location:Bangalore
Job Profile:
Purpose of Role:

• The objective of this role is to develop and implement best practices to drive positive client
• experience and proactively lead operational efficiency efforts and process improvements.
• The role plays an important part as liaison between stakeholder groups involved in the delivery of all transactions & service requirement, including front office, compliance and operational groups across the organization.
• As part of the team, administrator will be an individual contributor role and will be responsible for engaging with internal and external stakeholders on a daily basis and ensuring the uninterrupted flow of communications between parties.

• Registration & verification process of Transaction Banking products and services such as GCMS Plus, FOREX, Trade Manager.
• Responsibilities include various server registrations for different product platforms such as
• COMSUITE, MBCC (AS400), GPS & GPH. Coverage will include new customer on boarding setups and existing customer maintenance requests such as account/user maintenance.
• Support and contribute to projects relating to the enhancement of operational efficiency for
• administrative work and tasks within Transaction Banking.
• Support the line manager in conducting daily operations with great attention to accuracy and detail.
• Supporting team members in workflow and project work.
• Support operational efficiency and the risk management framework for Transaction Banking.
• Will be responsible for completing client transaction & service requirements in accordance with the bank's policies and procedures.
• Liaise with internal and external stakeholders on a daily basis.
• Ensure high quality customer experience and reduce process/documentary redundancies to
• maintain client satisfaction.
• Support and educate clients on various products of the Bank and be an advisor for the client on
• solutions.

• Capable of analysing clients' perspective in various situations and determine positive or negative behavior for opportunities to gain agreement.
• Able to apply questioning skills for in-depth analysis of attitudes, situations, problems and priorities to determine optimum strategy on how to deal with them.
• A team player, eager to support and learn, and can foster collaborative working relationships across the organization.
• Able to identify and manage both transactional and operational risks.
• Good analytical and problem-solving skills

• Sound knowledge of various products like Trade finance, Remittances, Bank Guarantees & General Banking like RTGS/NEFT etc.
• Client Service Experience is required.
• Knowledge of Transaction banking products and services including GCMS Plus, Forex, Trade
• Manager etc is of importance.
• Knowledge of product platforms including Comsuite, MBCC (AS400), GPS, GPH is preferred.
• Excellent communication and negotiation skills.
• Bachelors degree/University degree or equivalent experience.
• Experience of 5-8 years in Banking or Financial organisation.