Job Description

About MUFG Global Service (MGS)
MUFG Bank, Ltd. is Japan's premier bank, with a global network spanning in more than 40 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide. MUFG Bank's parent, Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the world's leading financial groups. Headquartered in Tokyo and with over 360 years of history, the Group has about 120,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.The Group aims to be the world's most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFG's shares trade on the Tokyo, Nagoya, and New York stock exchanges.For more informat

About Us
Mitsubishi UFJ Financial Group, Inc. (MUFG) is one of the worlds leading financial groups. Headquartered in Tokyo and with over 360 years of history, MUFG has a global network with over 2,700 locations in more than 50 markets. The Group has over 180,000 employees and offers services including commercial banking, trust banking, securities, credit cards, consumer finance, asset management, and leasing.
The Group aims to be the worlds most trusted financial group through close collaboration among our operating companies and flexibly respond to all the financial needs of our customers, serving society, and fostering shared and sustainable growth for a better world. MUFGs shares trade on the Tokyo, Nagoya, and New York stock exchanges.
MUFG Bank, Ltd. is Japans premier bank, with a global network spanning more than 50 markets. Outside of Japan, the bank offers an extensive scope of commercial and investment banking products and services to businesses, governments, and individuals worldwide.
In Asia, MUFG has a presence across 20 markets Australia, Bangladesh, Cambodia, China, Hong Kong, Indonesia, India, South Korea, Laos, Malaysia, Mongolia, Myanmar, New Zealand, Pakistan, Philippines, Singapore, Sri Lanka, Taiwan, Thailand, and Vietnam.
It has also formed strategic partnerships with some of the most prominent banks in Southeast Asia, further augmenting its unrivalled network across the region VietinBank in Vietnam, Krungsri in Thailand, Security Bank in the Philippines, and Bank Danamon in Indonesia.
For more information, visit
MUFG Global Service Private Limited
Established in 2020, MUFG Global Service Private Limited (MGS India) is 100% subsidiary of MUFG Bank Ltd having offices in Bengaluru and Mumbai. MGS India has been set up as a Global Capability Centre / Centre of Excellence to provide support services across various functions such as IT, KYC/ AML, Credit, Operations etc. to MUFG Bank offices globally. With a current headcount of around 250, MGS India has plans to significantly ramp-up its growth over the next 18-24 months while servicing MUFGs global network across Americas, EMEA and Asia Pacific.
About the Role:
Position Title: Senior Analyst
Corporate Title: Senior Analyst
Reporting to: Vice President
Location: Bengaluru
Job Profile:
Purpose of Role:
Trainer for Banking Operations is responsible for designing, developing, and delivering comprehensive training programs to enhance the operational effectiveness and compliance knowledge of banking staff. This role focuses on ensuring employees are equipped with the necessary skills and knowledge to perform their roles efficiently while meeting regulatory and organizational standards.
Main Responsibilities:

• Training Design & Delivery
• Design and deliver training programs covering core banking operations including account services, Payments, Trade Finance, AML, KYC, and Regulatory Compliance.
• Conduct induction training for new joiners and refresher courses for existing staff.
• Use various training methodologies including classroom, virtual, and blended learning.
• Develop training materials such as manuals, e-learning modules, presentations, and job aids.
• Regularly update training content in line with policy, system, or regulatory changes.
• Collaborate with department heads and SMEs to identify training needs and performance gaps.
• Act as a liaison between operations teams and learning & development to ensure alignment.
• Measure effective training through assessments, feedback surveys, and on-the-job performance.
• Maintain accurate records of training attendance, assessments, and certifications.
• Lead knowledge-sharing sessions and best practice forums across operational teams.
• Content Development
• Stakeholder Management

Evaluation & Reporting:
Candidate Profile: Skills & Knowledge (e.g., Capability, Traits required for the role)

• Strong knowledge of banking products, operational workflows, risk and compliance.
• Excellent communication and presentation skills.
• Strong analytical and problem-solving abilities.
• Ability to adapt training styles to suit different learning needs.
• High attention to detail and a commitment to continuous improvement.
• Collaborative, with strong interpersonal and influencing skills.

Education & Professional Qualifications:

• Bachelors degree in finance, Business, or related field; professional certifications preferred (e.g., CAMS, CDCS).
• Experience with learning management systems (LMS) and e-learning tools is an advantage.

Length & Type of Experience:

• 5 8 years of experience in banking operations, with at least 2 years in a training role.

Skills Required