Senior Analyst, Sales Ops & Admi

Year    Gurgaon, Haryana, India

Job Description

Colt provides network, voice and data centre services to thousands of businesses around the world, allowing them to focus on delivering their business goals instead of the underlying infrastructure.

Role title:

Analyst/ Senior Analyst, Sales Ops & Admin

Colt Level:

PT 2 – Core


Finance- FSSC

Reports to:

Sr. Team Lead, Sales Ops & Admin



Role purpose

  • The administrator will be end to end responsible for Sales Operations & commissions for 18 countries.
  • The primary responsibility would be to provide complete, accurate and timely commission calculations, monthly reporting, data clean up , Issues resolution which conform to Colt Sales Incentive Plan.
  • The person will work closely with the Sales community to ensure that the appropriate account executives/partners are setup in the commission systems, allocated the right targets, accounts, and incentive attributes. Administrator will be responsible for the input and update of revenues and for calculating the commission due to each account executive.
  • The administrator is expected to contribute to the Strategy & key decision making process and provide recommendations where appropriate (e.g. year end planning & target setting for new plans).
  • The administrator will have a responsibility to ensure that the processes and supporting procedures are accurate, and that the integrity of the data is maintained in the COLT systems (mainly via an SQL based administration interface). They will also generate regular reports to the sales community.

Key accountabilities

  • Ensuring the monthly processing as per Commission Calendar
  • Reconciliation of Commissions Payouts with Company P&L figures
  • Publish Monthly Reports & MIS to key Stakeholders & Op Co
  • Co ordinate with Sales Ops and Account executives/partners to resolve queries on monthly Commission payout figures
  • Client / stakeholder management - Sales Director / Managers/Sales Force/ Partners
  • Provide Ad hoc reports to business as per the requirements
  • Ensuring that processes and procedures available are updated and maintained in a structured way.
  • Dedicated to long term strategy & support his Supervisor to work optimally e.g. On SLA ; Improving Quality; KPIs.
  • Provide value-add analysis to aid interpretation and understanding.
  • Support other ad hoc requirements as requested.
  • Act as single point of contact regarding any of the commission related issue.

Key performance indicators (financial and non-financial)

  • Timely commissions calculations
  • Accuracy
  • Process Improvement
  • Innovations
  • Customer Management

Relationships and key contacts

  • Dealing with Sales VPs, finance, partners & internal operations team.

Role specific requirements

Skills & Experience

  • Financially literate.
  • Excellent communication - English fluent (written & spoken) and organizational skills.
  • 2 to 5 Years extremely strong in MS Excel (Advanced) & MS Office.
  • Possess a consistent and methodical approach to tackling problems.
  • Logical thinker ‘outside the box’
  • Analytical, with ability to see the bigger picture.
  • Proven ability to prioritise work and meet deadlines.
  • Proactive & Managing the right exceptions.


Candidate should be a Commerce graduate or professionally semi –qualified (MBA with Finance) and have worked in a Sales environment preferably focused on a Sales Incentive Programme or Commission activity.


Customer - We deliver an exceptional customer experience every time Begin and end with the customer Grow with our customers
We know and understand our customers, keep in regular contact and constantly look to help their business thrive We prioritise our work and collaborate to deliver an exceptional customer experience time after time We create a powerful focus on what matters most to our customers through the decisions we make We understand our industry, market and competitors to create the opportunities to improve We look to the future, working with customers and partners to secure our future together while we deliver today We show the courage to challenge the norm and explore new ideas that will benefit our customers and our business
Ownership - Ownership we take ownership of our actions and our company commitments Focus on the outcome Deliver what we promise
We ensure we have clear goals so that we can use personal initiative to deliver our success We define success in terms of outcomes and trust people with the freedom to act We share information openly, good or bad, so that colleagues can do their jobs with no surprises We build pace through our 'can-do' attitude, energy and personal willingness to improve We deliver what we promise, on time, with quality, no excuses We are relentless in creating value for our customers, our colleagues and our business We take ownership for the resolution of issues
Leadership - We demonstrate leadership, always striving to be the best at whatever we do Help people be amazing Lead change
We take ownership for our personal development to be the best we can be We help and support others to perform to their full potential We are open to and seek feedback in order to continuously improve ourselves and the business We seek to fully understand changes and how we can support it We listen to feedback and ideas from our colleagues to continually simplify and improve our business We plan effectively, anticipate potential problems and act to prevent them. If things break we fix them quickly and learn for next time.
Teamwork - We put teamwork at the heart of our business, working with others to achieve success Create brilliant teams Succeed together
We strive to deliver excellent performance, every time and work with colleagues so they can do the same We embrace and encourage diverse ideas and perspectives from our colleagues We create a sense of fun, celebrate success and recognise the people who take the business forward We drive for a common goal and success is defined in terms of what we achieve together We build effective working relationships across Colt to make it easy for our colleagues to deliver a seamless service to our customers We work to be role models, live our values and encourage others to do the same


  • Be aware of colt information security, business continuity, quality and other ISO or equivalent policies/ industry standards and discharge duties against them as appropriate.
  • Identify risks related to process and information security and treat/ mitigate the same as appropriate

What we offer: Colt is a growing business that is investing in its people. We offer skill development, learning pathways and accreditation to help our people perform at their best, regardless of role and location.

In addition to offering competitive salaries and incentive plans, a range of benefits and local rewards packages are offered to staff. Colt recognizes the importance of a work life balance.

Some benefit examples are:
  • Flexible working and relaxed dress code
  • Two days annually to spend on volunteering opportunities
  • Access to Online-learning Platform
  • Business mentoring
  • option of parking slots in the Colt Campus
  • lunch vouchers

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Job Detail

  • Job Id
  • Industry
    Not mentioned
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  • Job Type:
    Full Time
  • Salary:
    Not mentioned
  • Employment Status
  • Job Location
    Gurgaon, Haryana, India
  • Education
    Not mentioned
  • Experience