Job Description

JOB DESCRIPTION The ideal candidate must possess strong communication skills, with an ability to listen and comprehend information and share it with all the key stakeholders, highlighting opportunities for improvement and concerns, if any. He/she must be able to work collaboratively with teams to execute tasks within defined timeframes while maintaining high-quality standards and superior service levels. The ability to take proactive actions and willingness to take up responsibility beyond the assigned work area is a plus. Senior Analyst Roles and responsibilities: Conduct quality assurance evaluations for client sites to ensure the websites are in Web Content Accessibility Guidelines (WCAG) 2.0 AA compliance with Americans with Disabilities Act (ADA) standards. Conduct fully automated and manual audits of a representative sampling from client sites to ensure the websites are in Web Content Accessibility Guidelines (WCAG) 2.0 Level AA compliance with Americans with Disabilities Act (ADA) standards. Establish communication and monitor implementation of corrective actions based on audit findings. Suggest necessary support procedures and training documentation. Collaborate with web developers on WCAG compliant designs. Develop and maintain standard templates for testing applications for WCAG compliance. Create and execute WCAG test plans and test scenarios of new products and upgrades to existing products. Record problems/defects identified during testing. Retest problems after they are resolved by the development team. Communicate the status of testing, including reporting of overall test results. May create/maintain automated test scripts. Maintain updated resource materials for ongoing WCAG Compliance. Technical and Functional Skills Bachelor Degree with 2+ years of experience in HTML, CSS, and JavaScript Good understanding of WCAG 2.1, or local accessibility guidelines Knowledge of WAI-ARIA (preferably skilled use of) Ability to effectively use JAWS or another screen reader Familiarity with mobile screen readers Familiarity with automated web-accessibility checking tools Familiarity with browser-based accessibility-testing tools (plugins, etc.) Knowledge of accessibility issues in technologies such as Flash and Java Knowledge of cross-browser accessibility considerations Skill in the management and execution of test cases to ensure appropriate coverage of the system\'s functionality. Strong diagnostic, testing and problem-solving skills. Strong analytical, communication, and team skills. ABOUT THE TEAM eClerx provides critical business operations services to over fifty global Fortune 500 clients, including some of the world\'s leading companies across financial services, cable & telecom, retail, fashion, media & entertainment, manufacturing, travel & leisure, software, and high-tech. Incorporated in 2000, eClerx is one of India\'s leading process management and data analytics companies and is today traded on both the Bombay and National Stock Exchanges of India. eClerx employs 9,500-plus people across its global sites in the US, UK, India, Italy, Germany, Singapore, Thailand. eClerx Digital is the trusted partner of choice to the world\'s largest global brands for creative production, eCommerce/web operations, and analytics & insight services. We improve profitability for their digital businesses. Using the Follow the Sun delivery model, our team of 3,000+ full-time digital delivery employees - at our five productions hubs in Mumbai, Pune, Chandigarh, Verona, and Phuket - applies deep digital expertise to support the most demanding global clients effectively. eClerx Digital\'s innovative delivery model drives the \'metrics that matter\' for our clients: improved acquisition, conversion and retention, and overall lifetime value of your customer 24/7/365.

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