Job Description

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Role Purpose
To efficiently manage operational support activity with Global Procurement operations team
Key Accountabilities

• Support Hotels in AMER with BirchStreet P2P system including managing queries, raising tickets with BirchStreet and IHG internal teams.
• Deliver service catalogue workload as required, including supplier administration, contract administration, sourcing support, travel mailbox and standard reporting, meeting agreed SLA's
• Deliver procurement helpdesk services, resolving system / supplier administration and travel / expenses queries in line with SLAs
• Participate in ongoing training regarding the provision of the services
• Manage supplier set-up processes including sustainability and risk assessments
• Provide support in basic administration of procurement systems
• Provide support in ad-hoc projects or data consolidation requests
• Provide suggestions and input as to how services could be improved or delivered more effectively, supporting delivery of continuous improvement
• Ensure correct use of and compliance to IHG ticketing system, publishing regular performance metrics

Key Skills & Experiences

• Corporate experience working in a call centre or as a junior office support team member, ideally in Procurement
• BirchStreet P2P System experience
• College or 6th Form education ideally
• Ability to clearly explain things to user and empathise with them
• Experience working to deadlines and SLAs
• Experience of working as part of a team
• Good Microsoft Office (especially Excel) skills
• Good communication skills and email writing skills

About Us: At IHG, we\'ve made a promise. As one of the world's leading hotel groups, we're here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected - wherever they are in the world. Want to be part of the journey?
About the Team: At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You\'ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there's Room for You at IHG.