Job Description

The purpose of this role is to assist the Global Commercial Directors and their team in delivering timely and accurate information to the external clients through analysis of Media Spends and AVBs (Annual Volume Bonuses).The candidate will be a member of the Client Reporting Team, Bangalore, working closely with various teams like the Global Clients and Commercial and Market Finance teams.
Support in managing & delivering global external client reporting (ECR) & projects.
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Key responsibilities:

• Manage external client reporting requirements and ensure timely & error-free delivery of reports to stakeholders.
• Collaborate with the Global Clients team & markets in the collection & consolidation of external client reporting data.
• Identify & implement improvement ideas for the external reporting process, thus achieving efficiency & adding value to the process.
• Meeting agreed Service Level Agreements (SLA) on Turn-Around-Time (TAT), accuracy and other scheduled & unscheduled deliverables.
• Contribute towards continuous improvement program across the process.
• Timely escalation of issues to the reporting manager and providing an action plan for resolution of the issue.
• The person is required to coordinate with people across geographies and should have good communication skills.

Key Accountabilities:

• Support the External client reporting (ECR) activity, liaising with markets/regions for submissions, cleansing & validating data, churning out reports and dashboards, etc.
• Collaborate with various markets, teams, and commercial teams and ensure timely submission of external client reporting data.
• Address user queries regarding external client reporting & establish rapport with local market users.
• Interact with stakeholders to understand requirements, set expectations, address concerns and discuss them with the Reporting Manager.
• Manage process deliverables as per agreed SLAs along with ensuring delivery of quality results to key stakeholders, including dashboards, KPI reports and other key process metrics.
• Drive process improvement and policy development initiatives that impact the function
• Ensure error-free execution of process activities and develop & implement aspects of quality compliance and accuracy attributes.
• Contribute to team meetings and brainstorming sessions.
• Effectively manage escalations, develop a backup plan and focus on cross-training across the team.
• Should be able to multitask between deliverables and day-to-day activities.

Professional Skills and Capabilities

• B.Com/M.Com/MBA with a minimum of 4-7 years of experience in BPO/KPO industry handling client reporting, financial planning & analysis (FP&A) & reporting.
• Strong communication & interpersonal skills.
• Should be a quick learner and an out-of-the-box thinker.
• Good understanding of financial metrics and business structure, KPI reporting and analytics.

Role Capabilities

• Reporting background
• Focuses on Process and Quality
• Influencing collaborative outcomes
• Good with MS Excel and PowerPoint.
• Analytical skills to query variances and changes in trends.

Location: Bangalore
Brand: Bcoe
Time Type: Full time
Contract Type: Permanent