Job Description

As a member of the Customer Success Services organization, your focus is to deliver implementation support and solutions to the Oracle customer base in area of Oracle EBS Process Manufacturing (OPM) and process Quality modules.




As a Sr. Support Analyst, you will be the functional and technical interface to customers, for resolution of issues related to the Oracle EBS Process Manufacturing (OPM) and Quality modules and recommending enhancements and solutions in areas of EBS Process manufacturing (Process Manufacturing, Costing, Quality) and Hydra interface.




Job duties are varied and complex utilizing independent judgment and working part of large team. May have project lead role. 6-10+ years experience with EBS OPM products in implementation & support roles and have a technical degree i.e., BS Computer Science/Management Information Systems/Science/ Engineering/Math/MBA with a 3.0 GPA OR (for Applications) proven professional/ technical experience, i.e., demonstrating an understanding of EBS Applications at a functional and technical level.


Career Level - IC3

We expect candidate to have:


Strong process manufacturing (OPM) knowledge and concepts. Hands-on experience with process Quality module. Implementation/Support experience in Oracle EBS Process Manufacturing Modules like OPM Financial, Process Execution, Product Development, Process Manufacturing, Process Quality & Inventory modules. Ability to relate the product functionality to business processes, and thus offer implementation advises to customers on how to meet their various business scenarios using Oracle EBS OPM and Supply Chain Modules. Strong technical debugging skills using SQL, PLSQL, Reports etc. Strong problem solving skills. Strong Customer interactions and service orientation so you can understand customer's critical situations and accordingly provide the response, and mobilize the organizational resources, while setting realistic expectations to customers. Strong operations management and innovation orientation so you can continually improve the processes, methods, tools, and utilities. Candidate should be team player so you leverage each other's strengths. You will be engaged in collaboration with peers within/across the teams often. Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features - and use this learning to deliver value to customers on a daily basis. High flexibility so you remain agile in a fast changing business and organizational environment. Create and maintain appropriate documentation for architecture, design, technical, implementation, support and test activities. Any added experience with .NET technology will be added advantage.

Personal Attributes:

Self driven and result oriented Strong problem solving/analytical skills Strong customer support and relation skills Effective communication (verbal and written) Focus on relationships (internal and external) Strong willingness to learn new things and share them with others Influencing/negotiating Team player Customer focused Confident and decisive Values Expertise (maintaining professional expertise in own discipline) Enthusiasm Flexibility Organizational skills Values and enjoys coaching/knowledge transfer ability Values and enjoys teaching technical courses

Your Qualifications

The candidate should have 6+ years of techno-functional experience in Oracle EBS Process Manufacturing (OPM) modules and a minimum 2 years of leadership experience working at a customer facing roles. High commitment with his/her customers is must.

Skills

- Techno-functional skills in EBS R12 Process Manufacturing (OPM Financial, Process Execution, Product Development, Process Quality & Inventory modules). Any additional knowledge of Hydra support or .NET technology will be added advantage

Technical Skills

- Good debugging skills using SQL, PL/SQL, Forms, Reports, XML/BI Publisher and Workflow.


Shift working is mandatory. Ready to work in shifts including night shift on rotation basis. The role will be based in Bangalore / Hyderabad/Noida