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Customer Strategy & Innovation
One of United's newest departments, Customer Strategy & Innovation, handles premium services, ground experience, program management, customer analytics and insights, customer service innovation, and more.
Job overview and responsibilities
Extract data and use statistical modeling and data analysis to drive incremental value. You will focus on leveraging existing technology capability to drive revenue growth in current year. You will also be supporting the team's strategic goals of defining the technology and data infrastructure roadmap to enhance performance of existing products and/or create new revenue streams, in partnership with the internal stakeholders. You will be collaborating with a number of internal and external teams to accomplish these goals.
It is essential that you are quantitatively orientated, results focused and of a "test-and-learn" mindset. Airline experience is not required for this position. People with retail experience and mentality will be successful in this role. This role requires business intuition and a working knowledge of analytical tools.
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