Job Description

: Role Summary/Purpose:
As a Senior Analyst, Operations Analytics\xe2\x80\x93 You will be responsible for work on various business initiatives that contribute to Synchrony Financial growth and productivity objectives which includes work on different variety of tools like SAS, SQL,Tableau, etc for reports, key metrics and giving insights to the business on operational data. The role also involves in supporting other teams, identifying the process for automation, and streamlining them independently and are delivered on time. This position is remote, where you have the option to work from home. On occasion we may request for you to commute to our nearest office for in person engagement activities such as team meetings, training and culture events. To ensure the safety of our colleagues and communities, we require employees who come together in-person to be fully vaccinated. We\xe2\x80\x99re proud to offer you choice and flexibility. Essential Responsibilities:
Champion Customers

• Maintain quality of output in Operations reporting and by ensuring accuracy & timely delivery of reports and projects
• Production of reports as per the frequency without any misses
• Document and maintain SOPs for Operations reporting processes

Act As Owners

• Maintain and track ticket closures which are assigned
• Document and maintain issue tracker. Ensure communication of RCA\xe2\x80\x99s

Relate & Inspire

• Collaborate with the larger teams and process owners on the business processes.
• Able to work with minimal direction and take complete ownership but seeks input when appropriate

Elevate Every Day

• Identifying the process for automation, streamline them and liaise with business with the ideas/approaches.
• Creating Dashboards in Tableau.
• Writing SAS & SQL code according to the business requirement.

Qualifications/Requirements:

• Bachelor\'s degree in any discipline with 1 to 2 years of overall experience, or in lieu of a degree 3 to 5 years of overall experience
• Minimum 1.5 years of SAS & SQL coding experience.
• Working experience with Tableau.
• Experience in setting up new reporting procedures and processes
• Working experience in reporting processes
• Strong written/oral communication skills
• Able to work hours that compliment US, not necessarily match but have some degree of overlap.
• For Internal Applicants: Understand the criteria or mandatory skills required for the role, before applying.
• Inform your Manager or HRM before applying for any role on Workday.
• Ensure that your Professional Profile is updated (fields such as Education, Prior experience, Other skills) and it is mandatory to upload your updated resume (Word or PDF format)
• Must not be any corrective action plan (First Formal/Final Formal, PIP)
• L5 to L7 Employees who have completed 12 months in the organization and 12 months in current role and level are only eligible.
• L8+ Employees who have completed 18 months in the organization and 12 months in current role and level are only eligible.
• Level 5+ employees are eligible to apply

Desired Characteristics:

• Knowledge of Retail Finance Business
• Writing python scripts
• Strong Communication skills with the ability to interact with all levels of the organization
• Proven ability to perform work independently
• Desire to learn new elements of data preparation

Grade/Level: 08 Job Family Group: Data Analytics