Job Description

A Process Trainer (Internally known as Senior Analyst - Learning Business Partner) is responsible for developing and delivering training programs to improve employee skills in business processes, tools, and company policies. Key responsibilities include conducting new hire and refresher training, creating training materials, and assessing training effectiveness through metrics like Key Performance Indicators (KPIs).

Key Responsibilities:

Training delivery:

Conducts new hire induction, tool training, and process-specific training.

Content development:

Creates and updates training modules, standard operating procedures (SOPs), and other knowledge-base materials.

Training needs analysis:

Facilitates refresher training based on feedback from quality assurance and operations teams.

Skill assessment:

Measures the effectiveness of training programs to ensure they meet performance goals.

Mentorship:

Provides guidance and one-on-one support to employees for performance improvement.

Calibration:

Leads and participates in calibration workshops to ensure consistent understanding of processes and standards.

Key performance indicators (KPIs):

Training effectiveness:

Measures how well training programs achieve their objectives, often using KPIs.

Employee performance:

Tracks improvements in employee performance after training interventions.

Knowledge retention:

Assesses how well employees retain information, for example through knowledge checks.

Compliance:

Ensures that training content is up to date with the latest product and policy changes.

Required

skills and qualifications:

Strong communication and customer handling skills. Experience in a training role or a US healthcare process. Ability to work in different shifts. Any non-technical bachelor's degree (BSC, B-Pharma, B. Com, BA, Nursing, Life Science etc.) * Experience: 3-6 years in any US Healthcare Process like Release of Information, Claims Adjudication/Adjustment, Medical Billing, RCM etc. Healthcare document retrieval experience will be an added advantage.