Job Description

Department
Engagements
Job posted on
Sep 19, 2025
Employee Type
Full Time
Experience range (Years)
1 year - 3 years

JOB DESCRIPTION

- Senior Analyst / Analyst - RESOURCING & OPERATIONS MANAGEMENT

ABOUT THE TEAM

Business operations team at iQuanti executes key elements of our revenue cycle management, cost
management, operations supporting client delivery (resource planning, scheduling etc.) and CRM
operations. This is a business-critical function that supports the rapid growth and scaling of iQuanti.
We are looking for a talented individual to join the business operations team and help standardize
and set up our business processes for scale.

RESPONSIBILITIES

1. Bring in best practices in resource management, scheduling, and forecasting of resource
requirements.
2. Set up processes and methods which ensure flawless execution of business operations function.
3. End-to-end ownership of resource allocation for all incoming & active projects in the
organization, and configuration of the same on Ruddr/Monday.
4. Set up & execute a process to ensure all incoming projects are staffed with required roles and
forecast hiring needs to leadership.
5. Collaborate with the sales & engagement management for validation of resource plans on all
open & upcoming client work.
6. Rapidly develop understanding of our resource management tool features & capabilities
(Ruddr/Monday).
7. Perform the sync up of CRM (Salesforce) pipeline with Ruddr platform on a weekly basis.
8. Own assignment of employees to engagement based upon their skills, abilities & availability.
Collaborate with Solution Team for inputs on skill match.
9. Work closely with the Talent Acquisition Manager to balance hiring with staffing needs.
10. Communicate with Engagement Managers to ensure employee availability by analyzing
mobilization/ demobilization plans, time off, etc.
11. Generate & publish resource requirement forecasts & utilization reports to leadership teams
periodically.
12. Run weekly resource meeting and facilitate resourcing issues / conflict resolution with
Engagement team and appropriate department heads.
13. Provide and maintain agency resource status - liaising with cross discipline team leads to provide
accurate updates of resource needs.
14. Perform other duties as assigned

DESIRED EXPERIENCE

1. Understanding of services business and key revenue/ cost levers, metrics of utilization etc.
2. Understanding of resource planning and allocation in services businesses such as consulting,
BPO, ITES etc.
3. Strong analytical & planning skills.
4. Proven problem solving & decision-making skills.
5. Past exposure to resource management in a services company is mandatory.
6. Quick learner: Pro-active attitude & attention to detail
7. Verbal and written communication skills: Proficiency in English
8. Ability to collaborate with various teams effortlessly, especially with senior leadership.
9. Strong reporting skills

DESIRED QUALIFICATIONS

1. Bachelor's degree or higher
2. Prior work experience or background in resource management preferred

THE COMPANY
Founded in 2008, iQuanti is a digital marketing and analytics firm that ignites powerful and predictable
digital marketing performance for global brands with an approach rooted in data science and deep vertical
knowledge. iQuanti offers a unique blend of channel management services, strategic consulting
expertise and proprietary product offerings to empower brands to exceed their customer acquisition,
engagement, and conversion goals.
Our services include Analytics & Reporting, Holistic Search Marketing (SEO/SEM/Paid Media), Content
Marketing & Optimization, Conversion Rate Optimization & User Experience Design & Web & Mobile
Development. More information about us can be found at www.iquanti.com