Senior Analyst
Year India, India
Job Description
Date Opened: Aug 25, 2022 Location: IN Company: Allstate Insurance Company
In the Service Desk Support Analyst role you will act as a Trusted Advisor for Allstate and provide a world class service to Allstate employees, as part of a technical support team operating within a fast paced and dynamic environment. Under minimal supervision and guidance, provide technology support by investigating and resolving issues reported by internal and external clients. Effectively demonstrate customer care principles in all interactions
Job Responsibilities
ATSC FLS
- Communication Skills Written and Verbal [Intermediate]
- Knowledge of Windows and Microsoft 365 [Intermediate]
- Networking Skills [Beginner]
- Present a positive, effective, and flexible contribution to achieving team targets and objectives.
- Proactiveness and technical appetite to explore and obtain solutions for unknown issues
- Should have basic knowledge of Incident Management [Intermediate]
- Open to working in rotational shifts and in weekends
Primary Skills
Good at Written & Oral Communication. Good at Problem and Analytical Skills.
Experience
Experience – 1 to 2 years
- 1+ year of experience in technical support preferred
- Troubleshooting experience of Enterprise applications, Windows & MAC OS.
- Experience in logical reasoning to identify root cause of hardware/software break fix.
- Working and collaborating with different level of support
- Experience in handling customer queries through Calls, Chat and Self-help incidents
Shift Timing
24*7
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Job Detail
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Job IdJD2872991
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IndustryNot mentioned
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Total Positions1
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Job Type:Full Time
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Salary:Not mentioned
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Employment StatusPermanent
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Job LocationIndia, India
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EducationNot mentioned
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ExperienceYear