Troubleshooting skills/experience (application level as well as
server level)
Knowledge of microservices architecture/Docker, RESTful Web
Services, Batch processes/Jenkins, Tomcat
Working knowledge in monitoring tools (preferably Splunk,
AppDynamics, Grafana or Elastic)
Kubernetes background
Good to have:
Experience in creating dashboards(preferably Grafana or Elastic)
Responsibilities
Perform monitoring of web and mobile applications
Troubleshoot and triage issues, connect and follow up with
various teams for issue resolution and track the issues to
closure
Ability to lead a team, collaborate with customer
Maintain SOPs/runbooks, issue logs, reports and other documents
Support the implementation of systems into production
Perform application verification and validation
Assist team members in performing system maintenance and support
tasks.
Work independently and with teams to meet SLAs.
Requirements/Expectations
Must be Self-motivated, takes initiative
Good in follow up and tracking to closure
Detail oriented and organized
Must be a team player
Excellent communication (oral and written), interpersonal,
organizational, and presentation skills.
Should be willing to work in 16x7 shifts
Skills
Education
:
Bachelor's degree in Engineering or Computer Science
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