Designation
Senior Analyst
No. of Positions
1
Experience
3-5 Years
Skill (Primary)
Domain Competencies (BSERV )-FAO-Receivables
Qualification
BCom
Job Family
Delivery Transaction
(Posting).
To ensure performance optimization through business process improvement aligned with the changing client requirements and process changes pertaining to logistics domain (1.) Provide real time support to advisors, handle escalations and coach advisors on daily basis. Improve performance. (2.) Case scrubbing and quality audits (3.) Ensuring that team is meeting client defined process SLA (4.) Ability to do RCA on any controllable management escalations (5.) Take Team Briefings and cascade process updates and track updates on daily basis.
MNCJobsIndia.com will not be responsible for any payment made to a third-party. All Terms of Use are applicable.