Job Description

At EY, you\xe2\x80\x99ll have the chance to build a career as unique as you are, with the global scale, support, inclusive culture and technology to become the best version of you. And we\xe2\x80\x99re counting on your unique voice and perspective to help EY become even better, too. Join us and build an exceptional experience for yourself, and a better working world for all.
Essential functions of the job:

• Recommends and deploys appropriate processes and technologies to support content needs. Determines optimal publishing approach considering aspects of strategic priority, audience, formatting, branding, copyright and content management standards.
• Plays a lead role in the management of the content production process for one or more communities.
• Responsible for ensuring documents are properly reviewed and posted in the appropriate knowledge repository.
• Works proactively with the supervisor to propose improvements and innovations to content production processes, workflow and knowledge infrastructure to increase efficiencies in the delivery of content.
• Partners directly with community stakeholders to propose and implement changes or improvements to the overall content management processes.
• Communicates status effectively with community stakeholders keeping them apprised of project status. Identifies problems, evaluates options and recommends solutions.
• Responsible for optimizing content structure and managing the posting / editing of content to knowledgebase and website updates in a complex, Microsoft SharePoint or Web-based content management system.
• Responds to complex requests acting as a content management subject matter resource for a community\xe2\x80\x99s content.
• Leads discussions to identify best practices and ways to implement ideas and suggestions at team events.
• Develops documentation for knowledge content creation, repurposing, review and sanitization.
• Considered as a technical expert on the content management system.

Decision making responsibilities:

• Identifies problems and issues, troubleshoots, and develops solutions, and manages customer interactions and expectations. Understands when exceptional circumstances require escalation of issues.
• Ability to juggle multiple priorities across several communities and resolve conflicting priorities.
• May act as a project coordinator for midsize projects, coordinating the workflow between Producers directly and / or virtually to deliver project goals. Required to demonstrate good understanding and application of project management approaches.
• Highly skilled in using web-publishing and formatting tools and providing training / guidance to others in the use of these tools.
• Responsible for identifying leading practices in content presentation, developing guidelines and consistently applying these in practice to improve the consistency and usability of our knowledge infrastructure.

Knowledge and skills requirements:

• Strong communication skills (both verbal and written) are required.
• Ability to facilitate an effective group discussion / conduct technical training for junior team members.
• Good project coordination and time management skills, and ability to meet deadlines.
• Ability to work independently, adapt to changing priorities and work in a team environment.
• Developing web components using XML, .NET, SQL, and C#.
• Experience with technologies such as JavaScript, HTML5, CSS, XML, jQuery, SQL Server, and Web Services.
• Code debugging and testing.
• Good to have knowledge to create SPFx web parts using Angular.JS or react.JS.
• Knowledge to maintain and update SharePoint applications
• Knowledge of Photoshop and Dreamweaver is required.
• Strong understanding of the relevant publishing technologies and knowledge infrastructure elements.
• Must perform with a high degree of accuracy.
• Strong analytical and problem-solving skills.
• Good understanding of content management principles.
• Works independently with only periodic updates to supervisor. Makes day-to-day and month-to-month decisions on project priorities with the ability to adjust to changes in priorities without supervisory approval.

Job requirements:
Education:

• Bachelor\xe2\x80\x99s degree or equivalent job experience is required

Experience:

• 5+ years relevant work experience

EY | Building a better working world
EY exists to build a better working world, helping to create long-term value for clients, people and society and build trust in the capital markets.
Enabled by data and technology, diverse EY teams in over 150 countries provide trust through assurance and help clients grow, transform and operate.
Working across assurance, consulting, law, strategy, tax and transactions, EY teams ask better questions to find new answers for the complex issues facing our world today.