Job Description

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The job roles and responsibilities are,
? Monitoring Live Orders: Ensure real-time tracking and management of orders.
? Address any issues promptly to guarantee timely deliveries.
? Refund Management: Handle and process refund requests efficiently.
? Ensure customer satisfaction by resolving refund-related queries swiftly.
? Handling Post-Delivery Queries: Address customer and client inquiries post-delivery. Resolve any issues or complaints to maintain high service standards. Integrating New Clients and Generating Revenue- Onboard and integrate new clients into our delivery system. Identify and leverage opportunities to increase revenue through enhanced service offerings.
? Order Monitoring Agent: Track and manage live orders. Proactively identify and resolve delivery issues. Communicate with delivery drivers to ensure timely and accurate deliveries.
? Maintain accurate records of refunds and related transactions. Communicate with customers to ensure their concerns are addressed.
? Provide solutions to any issues arising after delivery. Ensure customer satisfaction through effective problem-solving. Client Integration and Revenue Generation Agent- Onboard new clients and integrate them into our system.
? Provide training and support to new clients. Identify potential revenue streams and implement strategies to capitalize on them.
? Sales/Upselling Experience: Candidates should have prior experience in sales, upselling, or cross-selling to effectively drive customer engagement and boost revenue.
Requirements
? Proficient in written & verbal communication.
? Effective communication and interpersonal skills, with the ability to collaborate across teams and cross-functions
? Excellent analytical skills, attention to detail, and quick thinking
? Solid experience with CRM software and MS Office.
? Experience delivering client-focused solutions to customer needs.
? Strong verbal and written communication skills.

Skills Required