Job Description

At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Functional Description

American Express Global Commercial Services (GCS) is the leading payment card issuer for businesses in the United States and various international markets and supports business owners and companies with products and services to help them run and grow their businesses. Control Management at American Express is a comprehensive and coordinated program designed to identify, measure, report, monitor and control operational risk exposures of various business processes. It supports business units in meeting all relevant operational risk, regulatory and compliance requirements. GCS Control Management team strives to ensure that GCS has a robust first line of defense, playing an active role in supporting the growth of business, meet its objectives and demonstrating an effective control framework.

Purpose of the Role:

As a part of First Line of Defense, the candidate will be responsible to monitor the customer facing interactions in line with AEMP 88 and GCS Business Conduct Policy requirements and support the effective functioning of Business Conduct program. The individual will be building reporting automation as supports strategic priorities within the Reporting and Analytics team.

How will you make an impact in this role?

Key Responsibilities:

Analyze large volumes of data to identify trend and anomalies Identify, evaluate, and integrate new data sources and capabilities into decision-making Create tableau dashboards & prepare performance insights, trends using the testing and monitoring data Ensure compliance to Policies, Standard Operating Procedures, and American Express Compliance standards with respect to documentation, testing, and certification of GCS business monitoring and testing Collaborate and consult with Colleagues, Internal Partners and key control teams both within the lines of business and across the organization, to promote a well-controlled environment. Maintain an effective control environment and respond to operational breakdowns with discipline

Minimum Qualifications:

Bachelor's degree in quantitative field (e.g. Mathematics, Computer Science, Physics, Engineering, Finance and Economics). Demonstrated ability to lead cross-functional teams directly or indirectly to achieve key business outcomes. Strong programming skills are required. Experience with BIG DATA PROGRAMMING LANGUAGES (HIVE, PIG, SPARK), PYTHON (or R or JAVA). Expertise or ability to pick up strong SQL skills, working experience with Lumi Experience working in Tableau Desktop (Advanced Reporting/Power BI) and Database Management (through SQL). Experience in application of Statistical Techniques, advanced Microsoft Excel skills maintaining VBA/macro-based solutions are essential. Strong technical and analytical skills with the ability to apply both quantitative methods and business skills to create insights and drive results, such as A/B testing analysis. Strong analytical/conceptual thinking acumen to solve unstructured and complex business problems and articulate key findings to senior leaders/stakeholders in a succinct and concise manner. Demonstrated ability to work independently and across a matrix organization partnering with capabilities, marketing, decision sciences, risk teams and external teams to deliver solutions at top speed.

Preferred Qualifications:

Knowledge of Operational Risk Management, Operational Risk Events and PRSA or Business Self-Testing will be an added advantage. Candidates with knowledge and understanding of Conduct risk, and Business self-testing will be given preference.

Behavioral Skills/Capabilities:

Enterprise Leadership Behaviors Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective. Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential. Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage

Behavioral Skills/Capabilities:

Enterprise Leadership Behaviors Set The Agenda: Define What Winning Looks Like, Put Enterprise Thinking First, Lead with an External Perspective. Bring Others with You: Build the Best Team, Seek & Provide Coaching Feedback, Make Collaboration Essential. Do It The Right Way: Communicate Frequently, Candidly & Clearly, Make Decisions Quickly & Effectively, Live the Blue Box Values, Great Leadership Demands Courage.


We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries Bonus incentives Support for financial-well-being and retirement Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location) Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need Generous paid parental leave policies (depending on your location) Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) Free and confidential counseling support through our Healthy Minds program Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.


Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.