Job Description

The Senior Analyst for collections is responsible to ensure all Invoices are paid within the due date & to make sure all outstanding debt within the allocated portfolio is followed up on for closure. The successful candidate will ideally have a background working in a similar role and will be able to demonstrate their capabilities and track record in reducing debt. Strong organization and interpersonal skills are essential along with experience of understanding a contract and the clauses it represents, along with a good eye for interpreting complex data. An advanced knowledge of Microsoft Excel will be key, and experience using NetSuite and SFDC would be advantageous. What will you do Review aged Invoice reports, charges & its accuracy before initiating collections . Monitoring accounts to identify overdue payments. Monitor accounts to identify outstanding debts and its history for non -payment. Professional handling of customer inquiries, including customer disputes and inquiries for balance clarification. Effectively overcoming customer objections and assisting with bringing their account current. Investigate historical data, Accounts, past payments etc for each Invoice/customer. Contact past due customers request payment & negotiate appropriate payment arrangements. Grow and nurture customer relationships on every interaction that results in measurable Customer value. Co-ordinate for payments and refunds. Resolve billing and customer credit issues. Update account status records and collection efforts. Report on collection activity and accounts receivable status assist accounting in applying proper revenue recognition, validating sales tax on invoices and other accounting controls. Deliver outstanding customer service to both internal and external customers. Ability to manage multiple customers and work on a tight timeframe. Analytical, organizational, and problem-solving skills ability to resolve complex issues demonstrating technical aptitude proactively and independently. The ability to effectively and adeptly communicate (verbally and in writing) with all levels of the organization. Advanced-level proficiency in Microsoft Excel. Flexibility to handle additional special projects as assigned. Team player, enjoys being part of a group, driven to add value to the position How will you do it Organization and Planning- Plan,organize, schedule, and execute in an efficient, productive manner focus on key priorities Drive and Discipline- Operate in a fast-paced, dynamic environment with a focus on getting the job done Enthusiasm- Exhibit passion and excitement and embrace a can-do attitude Communication - Communicate effectively with internal teams and cross-functional partners, creating promoters at every touchpoint Teamwork - Work cross-functionally to achieve team and individual goals Attention to Detail - high-level attention to minute details to ensure accuracy Perseverance - Demonstrate focus and commitment to solving complex issues through to completion. Qualifications 7 plus years of Collection experience. Finance graduate Invoicing adjustment and account review experience preferred. NetSuite & SFDC experience a plus Order Management experience preferred. Willingness to work in shifts Additional Information All your information will be kept confidential according to EEO guidelines. We are an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status. .. At this time insightsoftware is not able to offer employment sponsorship .. .. At this time insightsoftware is not able to offer sponsorship to candidates who are not eligible to work in the country where the position is located . ..

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