Job Description

Senior Analyst - Cloud Operations Engineer - Deloitte Support Services India Private Limited

Work you'll do

In Global Technology Services (GTS), we make an impact by providing leading edge technology products and support to the entire Deloitte organization. We offer innovative technological solutions that cross borders and help Deloitte deliver and connect with their clients, their communities, and one another in ways they never thought possible.

USI DT Cloud Operations is responsible automate, monitor, design and manage across CSP IaaS configuration which ensure consistency across integrated systems and increase efficiency. The Cloud Operations team flexes to support business-lead software development while bringing to bear best practices which streamline and fully automate the processes.

Cloud Operations team is the team responsible for establishing and maintaining consistency of a product's performance, functional, and physical attributes with its requirements, design, and operational information throughout its life across all major CSP's (Azure, AWS and GCP, also including VDI solutions hosted under AWS Workspace. In your role as the Cloud engineer you will be responsible for participation in selection and implementation of tools and processes which enable rapid development and deployment of configuration policies. Your mission is to embrace continuous integration/deployment in a delivery pipeline that will perform automated quality checks, provision cloud infrastructure and applications quickly, and provide operational tooling and metrics that can be consumed by stakeholder teams. An ideal candidate for this role will have a blend of development and operational experience that provides them with a good understanding of the developers they are working with, while also balancing customer satisfaction and maintaining critical systems .
In this role you will partner with peers in Cloud Platform teams, Developers, QA, Support and Operations teams to deliver a fully automated end-to-end application lifecycle management process.

Role Specific Responsibilities

Develop, support, and maintain applications and technology solutions. Basic knowledge in handling incidents/request within ServiceNow in line with ITIL standards Strong troubleshooting skills of issues across any of the 3 main cloud platforms (Azure, AWS & GCP giving paramount importance towards end user resolution and satisfaction Strong automation skillsets using automation tools such as Kubernetes (good to have) Ability to represent team over major incident calls and able to isolate issues and provide possible in-scope resolution Ensure all development efforts meet or exceed client expectations. Applications should meet requirements of scope, functionality, and time and adhere to all defined and agreed upon standards. Use team project management methodology and processes to develop and test product features. Standard team development and testing tools will be used. Worked on any of the agile methodologies (SAFe, Scrum, Kanban, XP), participate in daily SCRUM calls and provide task updates. Develop supporting and other KT documents and materials, as required. Develop and maintain internal project documentation. Encourage collaborative efforts and camaraderie with on-shore and off-shore team members. Assist with project team duties as required from user story creation to development to deployment to application maintenance Should be flexible working in night shifts covering 247*365 days

Qualifications

Bachelor's degree in computer science, Business Information Systems or relevant experience and accomplishments 2-5 years of experience in the IT field Experience with using a broad range of Azure, AWS and GCP services, VDI solutions (AWS Workspaces) Working experience in services such as RBAC, Blueprint, Policies, Recovery Service Vaults, Public IP, Load Balancers, API Management, Management Groups, Policy, Virtual Networks, Functions, IAM, EC2, ELB, RDS, Lambda, Guard duty & S3 and GCP IAM, Functions, Service Accounts, VPC, Compute, Storage, Stack driver, Big Query. Knowledge of GCP Dialog flow Service is a plus. Experience in VDI solutions like AWS workspaces Automating tasks using Azure Dev-Ops, PowerShell or Python (good to have) Strong knowledge of Dev-Op's methodologies. Infrastructure and Application monitoring across production and non-production platforms Monitoring the alerts of the public clouds and working closely with the security team. Experience with DevOps Orchestration/Configuration/Continuous Integration Management technologies Knowledge on hybrid public cloud design concepts Very good understanding of Cloud IaaS, PaaS services Familiarity with monitoring tools Problem Solving: Ability to analyze and resolve complex infrastructure resource and application deployment issues. Excellent communication skills, understanding customer needs, negotiations skills, Vendor management skills

Education (degree):

Bachelor's degree in computer science, Business Information Systems or relevant experience and accomplishments

Years of Experience:

2-5 years

Technical Skills

Cloud provisioning and management - Azure, AWS, GCP, VDI Solutions Hands on working knowledge in using ServiceNow tool

Good to have:

Azure Fundamentals certification Azure Administration certification Certified Azure Solution Architect AWS Cloud Practitioner Foundational AWS Certified Solution Architect Associate GCP Associate Cloud Engineer Professionals should have implemented architectural designs and driven projects Exposure to API architecture and development Knowledge on tools like MuleSoft, API management, Redlock (Prisma), Epsagon, etc.

Work Location:

Hyderabad

Our purpose

Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.

Our people and culture

Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ideas and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.

Professional development

At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India.

Benefits to help you thrive

At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financially--and live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.

Recruiting tips

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Requisition code: 310847