Job Description

Job Req ID

49395

Work Type

Hybrid

Department

Information Technology

What you'll do:
Design, develop, and maintain natural language chatbot solutions using Microsoft and Salesforce technology Collaborate with cross-functional teams to gather requirements and translate them into technical specifications. Monitor and analyze chatbot performance, making necessary adjustments to improve efficiency and user experience. Participates in every stage of the project delivery lifecycle Take part in daily stand-up meetings and sprint planning sessions. Assist gathering requirements scope & disposition through process compliance and gap analysis Deliver functional specifications & configuration in-line with the agreed and approved design Participates in implementation/enhancement projects that integrate with other systems throughout our technology ecosystem Complete documentation and unit testing Provide integration testing support, and review of end-user training materials Support project cut-overs, go-lives and warranty support Stay updated with the latest trends and advancements in chatbot technologies including conversational and agentic AI

Qualifications:
Bachelor's degree from an accredited institution Total 5-7 years of experience with Minimum 3 years' relevant experience as chatbot developer
Skills:
Mid-level of system expertise Skilled in working in both Agile and Waterfall delivery methods. Strong capabilities with CoPilot technologies including Conversational AI and/or Strong capabilities with the Salesforce Chat and Agentforce technologies Familiar with the Salesforce Environment Above average written and verbal communication skills Self Starter Highly Curious and motivated to continue to learn new skills and technologies
Eaton strives to provide benefits and programs that are competitive and focused on employee well-being. These programs are offered across the United States and Puerto Rico, but specific programs and options available may depend on eligibility factors such as geographic locations, date of hire, employment type and the applicability of collective bargaining agreements.

About Us

Eaton is an intelligent power management company dedicated to protecting the environment and improving the quality of life for people everywhere. We make products for the data center, utility, industrial, commercial, machine building, residential, aerospace and mobility markets. We are guided by our commitment to do business right, to operate sustainably and to help our customers manage power today and well into the future. By capitalizing on the global growth trends of electrification and digitalization, we're helping to solve the world's most urgent power management challenges and building a more sustainable society for people today and generations to come.

Founded in 1911, Eaton has continuously evolved to meet the changing and expanding needs of our stakeholders. With revenues of nearly $25 billion in 2024, the company serves customers in more than 160 countries. For more information, visit www.eaton.com Follow us on LinkedIn.

Our commitment to Inclusion & Diversity and Sustainability

We are powered by our vision, driven by strategy, guided by our aspirational goals and committed to doing business right. We believe diversity is our strength and diverse thinking powers innovation and growth. In our second annual Global Inclusion and Diversity Transparency Report, we look at the progress we've made in our journey and the work that's still left to do. Our latest sustainability report features our progress toward our 2030 Sustainability Goals, which include science-based greenhouse gas reduction targets and our commitment to become carbon neutral by 2030.

Recent Awards: Honored to be recognized

2018-2025 World's most admired companies, Forbes 2016-2023 Best Place to work for LGBTQ Equality, HRC 2023-2024 Top 100 Global Most Loved Workplaces, Newsweek 2012-2025 World's Most Ethical Companies, Ethisphere

Eaton in India was recognized as a Great Place to Work in 2022 CII Ideathon HR & IR in Excellence in Community Impact 2022 Top 20 Most Innovative Practices -- Women Returnee Programs (DivHersity Awards 2022) We are recognized as India's Best Workplaces in Manufacturing 2023 - Top 25 Eaton in India was recognized as a certified DEI Crusader during 'The Progressive Places to Work Conclave 2023' by Times Group India 2022-2023 Top 100 Best Companies for Women in India (BCWI) MICI '(Most Inclusive Companies Index)' - in 2022 and 2023 * Eaton is recognized by 'The Global DEI Alliance' as a progressive change advocate of Diversity, Equity, Inclusion, and Belonging (DEIB) - 2023