Job Description

:

Education Qualification :

Any Graduate

Skills :

Primary -> Technology | Network Monitoring Tools | Traverse | 3 - Experienced

Primary -> Technology | Network Monitoring Tools | Solarwinds | 2 - Knowledgeable

Tertiary -> Behavioral | Aptitude | Information Processing | 3 - Experienced

Tertiary -> Domain | IT in Banking | Customer Support | 3 - Experienced

Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable

Certification :

Technology | IT Certifications | Microsoft Certification | Microsoft Windows Server Networking Fundamentals



Details:



1. SCCM Administration - Working knowledge of SCCM administration and related dependent components like AD, DNS, BitLocker, Group Policies etc.

2. Patch Management:

a. Deployment of monthly updates on every patch Tuesday following the Change process

b. Provide the patching status report to the customer

3. Software Distribution:

a. Deployment of application versions to keep the devices complaint

b. Provide the deployment status report to the customer

4. Hardware and Software Inventory:

a. Generate hardware and software inventory reports as per the customer requirements

5. Configure features Asset intelligence, DCM, Reporting

6. Manage and administer the client settings, system discoveries, collections, boundaries and bandwidth settings etc.

7. SCCM Client installation on Servers and Desktops

8. Hands on experience on fixing SCCM/Packaging related issues on End User Windows 10 devices

9. Expertise in Windows Batch Scripting

10. Monitor and troubleshoot the SCCM infrastructure components and client health issues

11. Monitor and Troubleshoot:

a. Monitoring the daily health of SCCM infrastructure components and client issues

b. Troubleshoot failed SCCM components and clients

c. Troubleshoot failed Software and Patch Deployments

12. Backup and Maintenance - Knowledge on the SCCM site backup and Maintenance tasks

13. Incident and Service Request Management - Monitor the ticket queue and act up on the reported incidents on a daily basis

14. Prepare and maintain SOP documents to help L1 team

15. Manage and lead team of L1



Technical Skills: In-depth understanding on any one of SCCM, SCOM, Traverse, SolarWinds, ManageEngine, Nexthink etc.,



Behavioral skills:

1. Good verbal and written communication skills

2. Time management

3. Ability to collaborate and work in a team

4. Problem solving

5. Planning, organizing and prioritizing

6. Active listening skill

Location

:
India - Bengaluru

Created On

:
28-Nov-2025