Job Description

At Pitney Bowes, we do the right thing, the right way. As a member of our team, you can too.



We have amazing people who are the driving force, the inspiration and foundation of our company. Our thriving culture can be broken down into four components: Client. Team. Win. Innovate.

We actively look for prospects who:

Are passionate about client success. Enjoy collaborating with others. Strive to exceed expectations. Move boldly in the quest for superior and best in market solutions.

:

Join Pitney Bowes as a Genesys Cloud Engineer

Years of experience:

6-10 Years

Job Location - Pune/Noida

Job Summary:

We are seeking a highly skilled Senior Genesys Cloud Developer to join our team and lead the design, development, and implementation of contact center solutions on the Genesys Cloud platform (CX platform). The ideal candidate will have deep experience with Genesys Cloud APIs, integrations, and orchestration tools, and will play a key role in shaping the customer experience across voice, web messaging, dialer and digital channels.

Key Responsibilities:

Design and develop complex contact center solutions using Genesys Cloud (CX).



Integrate Genesys Cloud with third-party systems (CRM, ticketing systems, databases, etc.) using REST APIs, webhooks, and middleware.



Develop and maintain Architect flows, bot flows, data actions, and scripting for inbound/outbound interactions.



Lead development efforts for custom applications, microservices, and event-driven architectures that interact with the Genesys Cloud ecosystem.



Act as a technical lead for the Genesys platform, providing guidance to junior developers and collaborating with stakeholders.



Monitor performance, troubleshoot issues, and implement optimizations for call flows and integrations.



Participate in agile ceremonies, including sprint planning, reviews, and retrospectives.



Collaborate with QA, operations, and business teams to ensure smooth deployment and support of new features.

Preferred Qualifications:

Bachelor's degree in Computer Science, Engineering, or related field (or equivalent work experience).



5+ years of development experience, with 2+ years specifically on Genesys Cloud (PureCloud).



Strong understanding of Genesys Cloud features, including Architect, Dialog Engine Bot Flows, Workflows, Queues, and Routing.



Proficiency with REST APIs, OAuth2, and JSON-based data formats.



Experience with programming languages such as Python, Node.js, Java, or C#.



Familiarity with AWS, Azure, or other cloud services is a plus.



Strong experience in CI/CD tools, version control (Git), and Agile development practices.



Excellent problem-solving and communication skills.

Preferred Skills:

Genesys Cloud Certification (e.g., Genesys Cloud Certified Professional).



Experience with WebRTC, telephony, or SIP-based communication systems.



Familiarity with DevOps tools (Terraform, Jenkins, Docker).



Experience with real-time analytics, monitoring tools, and logging platforms (e.g., Kibana, CloudWatch).



The Team

Pitney Bowes, a global technology company, provides shipping & mailing solutions powering billions of physical and digital transactions in the connected and borderless world of commerce. Helping clients achieve their greatest commerce potential are Pitney Bowes' 12,000+ passionate employees around the world, our relentless pursuit of innovation with over 2,300 active patents, and our focus on clients, who are at the center of all that we do - from small businesses to 90% of the Fortune 500.

Watch the videos below for more information on Life at Pitney Bowes



Pitney Bowes All Stars - https://www.youtube.com/watch?v=yAkQohdWhJM&feature=youtu.be

Diversity & Inclusion:

https://www.youtube.com/watch?v=ysmaqAgRqyQ&t=1s

COVID Care:

https://www.youtube.com/watch?v=d8JjFlyaAhs&t=14s



Craftsmen of Commerce - https://www.youtube.com/watch?v=yAD4o82To4M



Who we are- https://www.youtube.com/watch?v=DDHx_0OV6D4&list=PL06B89F1DD8A5475A



Pitney Bowes India 10 years journey- https://www.youtube.com/watch?v=3fkhfGyufEQ



Life at Pitney Bowes- https://www.youtube.com/watch?v=b6sqC1w_cGk



Pitney Bowes Diversity- https://www.youtube.com/watch?v=osYLqcU2JsQ

We will:

Provide the will: opportunity to grow and develop your career Offer an inclusive environment that encourages diverse perspectives and ideas Deliver challenging and unique opportunities to contribute to the success of a transforming organization Offer comprehensive benefits globally ( P B Live Well )

Pitney Bowes is an equal opportunity employer that values diversity and inclusiveness in the workplace.



All interested individuals must apply online.