Job Description

Responsibilities:

• Publish daily, weekly, monthly and quarterly reports
• Perform analysis on projects delegated and share inputs with the Team Leader / Line Manager and Stakeholders
• Identify, analyze and interpret trends or patterns in complex data sets
• Suggest various corrective and preventive, strategic and tactical actions to improve the health, relevance and accuracy of data
• Maintain various datasets
• Identify gaps in the processes and highlight it to the Team Leader / Line Manager
• Provide ideas and suggestions in improving the process & support the documenting of new procedures
• Functional UAT testing of associated support systems when needed
• Business research and analysis
• Analyse, interpret and ratify CRM business requests in terms of providing clarity and conversion into specific actions and activities for the \xe2\x80\x9cOffshore\xe2\x80\x9d team or for reassignment to other referral groups.
• Help design and manage the REP\xe2\x80\x99s repetitive training function for the team
• Provide a QA function to the team
• Design UAT scenarios for the CRM Admin Function and any delegated/allocated business processes, followed by executing the resulting tests and publishing the results.
• Help identify system and process defects and document accordingly.
• Help design data outputs for analysis\xe2\x80\x9d of data from the CRM system.
• Present and demonstrate processes and functionality (as appropriate to the role\xe2\x80\x99s area of practice) to a mixed audience as and when may be required.
• Provide training or education in relationship to CRM to help the support and user community to maximise the benefits from the CRM system.
• Liaise with IT support teams as and when necessary.

• Bachelor\xe2\x80\x99s degree in any discipline

• Highly self-driven in managing own portfolio and assigned responsibilities with accuracy
• Strong research & assessing skills
• Technical competency to do complex work independently
• Eye for detail to identify process gaps, conduct RCA and suggest workable solutions to mitigate the same
• Ability to prioritize tasks and meet project deadlines
• Effective communication skills in English, both verbal and written
• Proficient in Microsoft Excel, Word, PowerPoint, and Outlook

Willis Towers Watson