Job Description

Senior Administrator, EUC Solutions Support - Pune, India

Would you like to be part of the Global IT support team that helps our employees at Western Union stay at the forefront of technology and innovation? Join Western Union as a Senior Administrator, EUC Solutions Support.

Motivated by our values: purpose driven, globally minded, and trustworthy & respectful

We're a FinTech that's using insight from customers and colleagues worldwide to improve financial services for families, small businesses, multinational corporations, and non-profit organizations. We're a team of over 10,000 people spanning 200 countries and territories. We believe when money moves, better things happen.

Better requires process discipline and simplification

You'll support and maintain our current Digital Workplace Collaboration tools portfolio, as well as assist in designing, testing, and implementing new solutions, changes, upgrades. Consult end-users to assist with various collaboration tools, such as MS SharePoint, Teams, OneDrive for Business, other M365 platform tools, as well as intranet, file sharing and other end-user collaboration solutions. You'll provide L2 support of applications on MS Windows, Mac OS and various smart mobile devices, respond to work requests and incidents regarding troubleshooting, configuration and/or maintenance, working with vendors and their support teams to resolve issues. You'll work with various business units to fulfill needs, based on privacy, security, and corporate requirements.

We expect you to have a strong knowledge of Microsoft 365 platform tools in an enterprise environment. You'll have knowledge of MS SharePoint, OneDrive for Business, Teams configuration, as well as various end user related settings and configuration. Knowledge in implementing, configuring, and supporting of various other collaboration tools, such as intranet, chat, file sharing, project management and others. Knowledge of collaboration tools troubleshooting and configuration of client side on MS Windows, Mac OS, Android and iOS platforms. It's also important to have proven customer support and working with vendors experience, understanding of business processes, good communication skills. Knowledge of multiple tools and migration support experience would be advantage.

Join us, and let's move money for better

Western Union is transforming its business and shaping the financial services sector by driving quality, convenience, and customer service to new levels of excellence. It's an exciting time for our organization, as the largest cross-border money transfer operator, trusted by millions of consumers around the world. If you're ready to unleash your potential to help drive change through bottom-up innovation, apply now.

We're a company on the move, and we want our people to grow and develop. You'll have plenty of opportunities to learn new skills and build a career, as well as a great salary and benefits package.

Inclusion and diversity are fundamental to our culture and success. Western Union is proud to be an Equal Opportunity-Affirmative Action Employer. The company will provide accommodation to applicants, including those with disabilities, during the recruitment process, in accordance with applicable laws. We are committed to equal employment opportunity regardless of race, color, religion, sex (including pregnancy or related medical conditions), national origin, veteran status, sexual orientation, gender identity, age, disability, marital status, or any other protected category.

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