Job Description

:

Education Qualification :

Any Graduate (Engineering / Science)

Skills :

Primary -> Technology | Endpoint Management - JAMF | 2 - Knowledgeable

Primary -> Technology | Endpoint Management - Intune | 2 - Knowledgeable

Secondary -> Domain | IT in Banking | Customer Support | 2 - Knowledgeable

Tertiary -> Behavioral | Aptitude | Communication | 2 - Knowledgeable

Certification :

Technology | JCT/ JA/JCESA



As a JAMF/Intune Level 2 Administrator, you will play a pivotal role in providing advanced support for the configuration and management of JAMF Pro/Intune. You will work closely with Level 1 administrators, IT teams, and end-users to ensure the effective management of Apple devices, software deployment, and user support.



Key Responsibilities JAMF:

1. JAMF Configuration and Optimization:

Lead the setup, configuration, and optimization of JAMF Pro infrastructure, including policies, profiles, and settings. Implement advanced configurations for client management, inventory, and mobile device management.

2. User Support and Training:

Provide Level 2 support for end-users of Apple devices, addressing complex issues, device setups, software installations, and troubleshooting. Offer training and mentorship to Level 1 administrators and end-users.

3. Software Deployment Leadership:

Lead software packaging and deployment efforts using JAMF, implementing efficient software distribution, patch management, and automation strategies. Create and maintain advanced deployment packages and automation scripts for software installations.

4. Inventory Management and Reporting:

Oversee the maintenance of an accurate inventory of Apple hardware and software assets. Create custom reports and dashboards to provide insights on inventory, compliance, and performance.

5. Security Policies and Compliance:

Assist in the implementation and management of security policies for Apple devices, ensuring compliance with security standards and regulations. Collaborate with security teams to address vulnerabilities and implement security updates.

6. Advanced Troubleshooting and Problem Resolution:

Provide Level 2 support for complex JAMF-related issues, incidents, and user problems. Conduct root cause analysis for challenging technical problems and implement solutions.

7. Documentation and Knowledge Sharing:

Maintain comprehensive documentation of JAM

Location

:
India - Mumbai

Created On

:
01-Dec-2025