Job Description

Position Summary -Manage the resource tracking module of Beeline and ensures the timely processing of resource matching and onboarding and extension requests and ensure that the appropriate checks are made. Also manage the mailbox and address any queries received from the resources, suppliers, hiring managers, etc related to the resource tracking module. Train the users on the usage of the module and process requests for them when required for amendments etc, Support in any data gathering or data clean ups required in the system and getting vendor setups in beeline etc. The out of scope queries are routed to the correct point of contact for faster resolution.Metric & Reporting: This process entails running reports for Global Procurement performance metrics and maintaining database repository of historical data to enable effective management and decision making. This team will work closely with Procurement Operations in defining templates and reporting formats for newly established metrics. This team will also be responsible for developing reports on an ad-hoc basis as required.Job Responsibilities1. Managing the requests coming in GOSC queue in Beeline tool (Resource matching, Onboarding & extension approvals for temp resources)2. Maintaining Resource Tracking Mailbox (addressing beeline resource tracking related queries and requests)3. Beeline Vendor Setups4. Sending End Date reports to Hiring Managers to notify them of expiration of their resources5. Ad-Hoc6. Regions managed in Beeline are US (Operational at GOSC Jaipur), LatAm, Mexico, EMEA (Europe, Middle East and Africa) and ASIA (India, Nepal & Bangladesh) operational at GOSC Noida7. Work on the periodic reports; Request Pending Approval, Terminations in Progress, Active Assignment Report, Pending Worker Upload and NEMS Discrepancy8. Resource Matching and Onboarding task types are processed by Robots which were deployed through RPA initiative in July 2019 (Post onboarding task type is under pre-production) Perform mid-month, month-end and quarter-end activities as per documented desktop procedures9. Ensure that the assigned targets are met in accordance with SLA and Internal standards10. Ensure that the quality of transaction is in compliance with predefined parameters as defined by Process Excellence11. Ensure adherence to established attendance schedulesKnowledge, Skills and AbilitiesEducation Graduate in Accounting / Commerce / Business Administration with at least 15 years of education.Experience 2-3 years months of work experience in a related field is required. Experience in Insurance organizations, Fresher college graduates can be considered.Knowledge and skills (general and technical) Good computer navigation skills Good keyboarding speed Good knowledge of complete MS Office suite Knowledge about the Insurance industry in US Knowledge about US Culture Knowledge of Accounting principles Proficiency in English Communication skills \xe2\x80\x93 should be able to read, interpret business documents Good oral/written communication Analytical and interpersonal skills Escalate issues if required Data gathering ability/ Eye for detail Teamwork/ Managing Self / Adaptability Ability to work successfully in production driven environment Adaptability to change Ability to work on routine/standardized transactions Self-disciplined and result oriented Ability to multi task Ability to work effectively as part of a teamOther Requirements (licenses, certifications, specialized training \xe2\x80\x93 if required) Candidate would be required to work on Weekend\xe2\x80\x99s (Sunday) Partial login (5 hrs.) on weekday is allowed, once a weekWorking RelationshipsInternal Contacts(and purpose of relationship): AM for the purpose of reporting performance, escalation handling, clarifying concerns, and seeking feedback and support. Manager for the purpose of settling issues left unresolved by the AM and monthly evaluation of performance. Associate Accountants for the purpose of seeking cooperation & clarification on process-related matters & providing assistance and support when required. Subject Matter Expert for the purpose of work thread related issues and escalated transactions. QCA / Finance Specialist for the purpose of feedback and audit. Trainers for the purpose of Pre-process and Process training.MetLife:MetLife, through its subsidiaries and affiliates, is one of the world\xe2\x80\x99s leading financial services companies, providing insurance, annuities, employee benefits and asset management to help its individual and institutional customers navigate their changing world. Founded in 1868, MetLife has operations in more than 40 countries and holds leading market positions in the United States, Japan, Latin America, Asia, Europe and the Middle East.We are ranked #44 on the Fortune 500 list for 2019. In 2019, we were named to the Dow Jones Sustainability Index (DJSI) for the fourth year in a row. DJSI is a global index to track the leading sustainability-driven companies.MetLife is committed to building a purpose-driven and inclusive culture that energizes our people. Our employees work every day to help build a more confident future for people around the world.MetLife is a proud Equal Employment Opportunity and Affirmative Action employer dedicated to attracting, retaining, and developing a diverse and inclusive workforce. All qualified applicants will receive consideration for employment at MetLife without regards to race, color, religion, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, marital or domestic/civil partnership status, genetic information, citizenship status, uniformed service member or veteran status, or any other characteristic protected by law.

MetLife