Job Description

We are looking for a Senior Account Manager for an award-winning PR Agency offering services to some major brands like Amazon, Samsung, MEA (India), Sony, etc. to name a few.

Verticals open: EdTech / Consumer Tech / Auto / EV / Manufacturing / IT / ITES / B2B Tech / B2B SaaS

A Senior Account Manager is a key role in the supervisory layer of the organization structure. Driving the day to day account management on deliverables and interactions with the client. Manages a set of clients independently on execution and is overseen for strategy guidance. Oversees a small team and ensures quality delivery to the client on all hygiene aspects. Reports to levels of Account Director and above.

Key Responsibilities

Client Interaction :

- Provides high-quality professional advice and service to clients. Display of client confidence in reaching out to you and not seeking intervention from a senior on operational items

- Maintains close and frequent contact with clients, and strengthens rapport between the team and the client

- Retain retainer clients and ensure repeat business from those that engage on a project basis

- Overseeing a set of clients as part of a larger portfolio.

- Planning and Strategy - Prepare effective, comprehensive plans with budgets and timelines as per client's requirement.

- Ensures quality of plans meets parameters of creativity, ability to move the needle on the defined business objective and evaluation parameters

- Expertise on solutions and programs. Is proficient with at least 2 programs offered by the organization

- Operations and Quality Control

- Ensuring operation efficiency - systems and processes in place for clients and enforced

- Ensure quality of documents sent by teams to both external and internal stakeholders are of high quality.

- Zero error documents. Client iterations limited to content inputs and not language or grammar, timelines or quality

- Leads and owns all content creation - bylines, authored articles, blogs, etc.

- Client satisfaction with minimal iterations

- Is involved in invoicing and payment follow up for his/her clients. Ensures finance has required inputs for error free invoicing Ensuring that payments are made to vendors/subcontractors engaged for client related activities

Media

- Demonstrate effective knowledge of Key Media, Influencers, External Stakeholders, Industry Bodies, etc. related to the client.

- Ability to leverage this awareness to create high impact stories / interventions - Demonstrate ability to offer counsel on use and effectiveness of social media tools for a client's communication needs. Show integration of social media tools into plans

- Self and Team Management

- Build and maintain great working relationships with teams across the organisation

- Enables reportees to fulfil their roles by offering necessary guidance, support, and training.

- Oversees daily tasks lists and closure. Ensures the team is guided on using Foundation Concepts and other organizational tools and platforms

- Self-motivated and able to manage their own time effectively. Ensures work is completed within timelines and client goals are met

Skills and Experience :

- 4-8 years of experience in Public Relations, communication and client servicing. Good client/account management abilities.

- Understanding of our solutions and programs and expertise in at least 4 programs.

- Understanding of online reputation management

- Ability to work under high pressure situations

- Excellent written and verbal communication skills with an eye for detail

- Experience in managing reportees and teams

- Media Relations experience across sectors of experience

- Expected Behaviour

- Demonstrate accountability in all actions and behaviour

- Maturity in dealing with the team and client

- Ability to handle pressure

- Ability to give constructive feedback. Avoid one upmanship kind of behaviour

- Collaboration and teamwork treating everyone with respect