Job Description

Senior Account Manager

About the Role

We're looking for a Senior Account Manager who thrives at the intersection of strategy, creativity, and client success.

In our pod system, you'll play a dual role -- leading client relationships while acting as the Project Manager within your pod, ensuring seamless coordination between Strategy, Creative, and Delivery.

This role demands a proactive communicator who can think strategically, manage timelines, and drive campaigns from brief to execution with precision and empathy.

Key Responsibilities

Client & Strategy Management

? Act as the primary point of contact for assigned clients -- building strong, long-term relationships.

? Understand client goals, challenges, and brand tone to translate them into actionable briefs.

? Contribute strategically to campaign ideation, positioning, and brand growth.

? Present creative ideas and campaign strategies confidently and persuasively.

Project Management (Pod Role)

? Lead the pod's workflow -- managing tasks, deadlines, and approvals across departments.

? Collaborate closely with Designers, Writers, Strategists, and Media teams to ensure project alignment.

? Oversee project timelines, budgets, and quality control from kickoff to delivery.

? Anticipate risks and resolve roadblocks proactively.

? Conduct internal reviews and ensure client feedback is actioned effectively.

Performance & Reporting

? Track deliverables, timelines, and KPIs across all client projects.

? Prepare and present performance reports to clients and internal leadership.

? Identify upselling and cross-selling opportunities based on client needs and agency capabilities.

Qualifications & Skills

? 3-4 years of experience as an Account Manager / Senior Account Manager in a reputed agency.

? Proven experience managing multiple brands or large-scale campaigns.

? Strong understanding of creative, digital, and media processes.

? Exceptional communication, organization, and leadership skills.

? Ability to translate creative ideas into business outcomes.

? Proficiency in task management tools (Asana / Trello / Notion / Monday.com preferred).

? A collaborative mindset with problem-solving and people-first approach.

What You'll Get

? The opportunity to lead a pod -- working closely with a cross-functional creative team.

? Exposure to top-tier brands across industries -- from fashion to education to sports.

? Freedom to experiment and contribute strategically to brand-building ideas.

? A culture that values ownership, curiosity, and growth.

Bonus Points

? Experience in project management or production coordination.

? Knowledge of integrated marketing (ATL, Digital, BTL).

? Client-handling experience in lifestyle, education, or FMCG sectors.

Job Type: Permanent

Work Location: In person