Job Description

Company Information:

Ingredients Online, operated by Green Wave Ingredients, is a leading B2B e-commerce marketplace connecting buyers and sellers of raw ingredients across dietary supplements, food & beverage, animal nutrition, and personal care industries. We are revolutionizing ingredient sourcing through digital innovation, global reach, and supply chain transparency.

Senior Account Manager - India Territory

The Senior Account Manager - India Territory is responsible for managing high impact seller accounts, driving account health and retention, and serving as a trusted partner to both sellers and internal teams. This role requires strong judgment, operational discipline, and comfort working with performance metrics and systems.

This position supports sellers operating within or closely tied to the Indian market and requires strong cultural awareness and regional business context. The role will also support newer Account Managers through informal mentorship and serve as an escalation point for complex seller needs.

The role reports into Seller Solutions leadership and works closely with Operations, Quality Control, and cross functional partners. The Senior Account Manager must be able to communicate with sellers in relevant local or regional languages, in addition to English.

Key Responsibilities

Account Ownership and Seller Success

Serve as the primary point of contact for assigned seller accounts. Own end to end account health, including onboarding, engagement, renewals, and issue resolution. Build strong working relationships with sellers, understanding their product portfolios, goals, and growth opportunities. Proactively identify at risk accounts and implement corrective action plans.

Performance, Metrics, and Reporting

Track and manage account performance against defined KPIs, including responsiveness, activity, retention, and account readiness. Maintain accurate and timely updates in CRM and internal systems (HubSpot, Asana, Seller System). Prepare and contribute to regular performance reporting for Seller Solutions leadership. Ensure account documentation, data hygiene, and internal notes meet departmental standards.

Operational Execution and Escalation Support

Coordinate closely with Operations, Sales, Customer Service, and Quality Control to move accounts through required stages. Serve as an escalation point for complex seller issues before they reach leadership. Identify recurring issues or gaps and flag them to leadership with proposed solutions.

Mentorship and Team Support

Support onboarding and ramp-up of newer Account Managers through knowledge sharing and best practices. Model strong account ownership, communication, and system usage. Provide feedback to leadership on process improvements and training needs.

Process and System Adoption

Demonstrate strong working knowledge of the Seller System and related tools. Follow and reinforce standardized workflows, escalation paths, and documentation practices. Contribute to process improvements as Seller Solutions programs evolve.

Qualifications

Fluent in English (written and verbal). Ability to communicate with sellers in relevant local or regional languages, in addition to English, as needed. 4+ years of experience in account management, customer success, or client services. Proven ability to manage complex accounts and multiple priorities with minimal oversight. Strong analytical mindset with comfort using metrics and data to manage performance. Excellent written and verbal communication skills. Proficiency with CRM and task management tools (HubSpot and Asana strongly preferred). High level of organization, follow-through, and accountability.

Preferred Experience

Experience in ingredients, food and beverage, nutraceuticals, cosmetics, or animal feed industries. Familiarity with marketplace, supply chain, or operational workflows. Experience supporting or mentoring junior team members.

What Success Looks Like in This Role

High impact sellers remain retained and expand revenue over time. Account performance is actively monitored, documented, and improved against baseline metrics. Escalations are resolved effectively without unnecessary leadership involvement. Newer Account Managers benefit from mentorship and clear examples of strong account ownership. Seller relationships reflect trust, regional understanding, and consistent execution.

Work Setup Requirements (WFH)

Fully operational workstation equipped with: Working computer with camera Noise-cancelling headset Stable primary internet connection with backup Power backup (UPS, generator, etc.) Must be able to work night shift aligned with US Pacific Time.
Job Type: Full-time

Pay: ?86,700.00 - ?99,372.00 per month

Benefits:

Paid time off Work from home
Application Question(s):

Do you have experience in ingredients, food and beverage, nutraceuticals, cosmetics, or animal feed industries? Do you have 4+ years of experience in account management, customer success, or client services? Do you have knowledge using CRM and task management tools like HubSpot and Asana?
Work Location: Remote